Schedule: Various times slots available; Mondays - Thursdays 8am-5pm, Fridays 8am-2pm

Compensation: $15/hour

ICW's mission is to reduce gun violence by amplifying the voice and agency of people who have been most impacted by systemic racism and mass incarceration.

We partner with program participants through case management and careers in and beyond personal training. Individuals are elevated as experts in fitness and the social issues they've lived. ICW is a culture and community in which power dynamics are flipped, social capital is bridged, and new leaders emerge in the fight to combat long-standing inequities.

Primary Responsibilities

● Provide excellent customer service to clients both in person and via email and phone

● Ensure 100% of training sessions are checked out at the end of each day and each week, following up with clients who need updated payment info

● Collaborate with Member Services team members and Site Director to ensure clients are receiving best-in-class customer service, and the weekly training schedule is being maximized (with the goal of 200 sessions/week)

● Manage the MindBody training schedule, ensuring 100% accuracy of schedule

● Coordinate with trainers & coaches when changes in schedule

● Manage ICW Schedule email account throughout shift, ensuring timely follow up

● Organize and maintain effective system to manage client programs

● Coordinate in-person requests for membership adjustments via Google Form

Secondary Responsibilities

● Pull training-related data for leadership & team members as needed

● Manage Coach Session tracker & scheduling processes, coordinating sessions between clients, coaches, and trainers

● Work with MindBody customer services as needed to ensure efficient uses of platform and reporting

● Follow up with new clients throughout first few months to check in/gather feedback

● Conduct onboarding calls with new training clients

● Author and send weekly individual emails to lapsed clients

● Generate social media content for 3-5 posts per week

● Execute on marketing strategy for personal and corporate training services, including design and distribution of digital and print marketing materials

● Support Member Services team in tracking monthly net memberships

● Part time employees receive 5 days paid vacation per year; see Employee handbook for full list of additional paid holidays

● Part time employees receive 5 days paid sick leave per year; see Employee handbook for full policies on sick and other paid leave

● Free use of gym spaces at any hour

● Free access to mental health resource coordinator

● Year-round “summer Fridays” ending at 2pm

ICW is an equal opportunity employer. People of Color and women are encouraged to apply. To apply, send your resume & cover letter to careers@innercityweightlifting.org.