JOB DESCRIPTION

This program is a 10-week full-time opportunity that starts on May 31st, 2023 and will end on August 11th, 2023.

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

You will gain valuable work experience and participate in:

• Leading engagement with business stakeholders to frame problems, prioritize and scope design efforts, receive and respond to design feedback with the eliminate goal of delivering a superior user experience via our AI products

• Leveraging the blend of Conversation AI experience and AI technology to create superior user experiences

• Constantly learning from our members, providers and colleagues and distill feedback to determine what customers need to not just be satisfied, but delighted with our AI enabled self-service products, including our Intelligent Agent voicebot

• Gathering requirements, dialogue flows and write content for voice interfaces leverage AI technology to deliver virtual assistant capabilities

• Collaborating in design sprints, UX requirements definition sessions and design thinking workshops and accurately scope UX research and design work.

• Guiding effective documentation and communication design – via wireframes, mockups, prototypes, written requirements and usability documentation

• Creating and delivers articulate and motivational presentations to peers, executives and stakeholders supporting UX work, concepts, planning and management for all Conversation AI products

• Driving research designed to deliver actionable insights that will improve our customer experience, through the development and facilitation of A/B testing, data analytics, research, product reviews, user feedback, etc..

• Working with a team of Conversationa Designers who will partner with the business to monitor effectiveness, recommend improvements, and support the on-going utilization all Cognitive AI products, including our Intelligent Agent voicebot.

• You will collaborate with stakeholders and business unit leaders to broaden the understanding or skillsets in the organization for how AI-enabled experiences are designed and continuously optimized. You will be a very hands on designer with creative concepts that support the overall customer experience strategy and our AI portfolio of products building voice, chat, SMS etc experiences for our customers.

PAY RANGE

The typical pay range for this role is:

• Minimum: 17.00

• Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

REQUIRED QUALIFICATIONS

• See Educational Requirements Below

PREFERRED QUALIFICATIONS

• Healthcare experience

• Prior design experience from

• Background in Healthcare Communication, Human Center Design, UX Design, or Customer Experience

• Work visa sponsorship is not available for this role. This includes participation in Curricular Practical Training (CPT), Optional Practical Training (OPT), and F-1 Visa programs.

EDUCATION

• Be currently pursuing a Bachelor’s degree

• Have a major(s)/concentration in Business, Communication, Technology, or Design Program

• Have an anticipated graduation date between September 2023 and August 2024

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.