As a Member Experience Team Representative at Hero, you will manage Member Experience special projects and customer groups, to ensure success for our customers.

You will be the first point of contact for Hero Members, and will be there for users at every step of the way through their journey with Hero. You are someone who is eager to help educate customers and resolve issues.

In this role, you’ll work with the CX and Product teams, pairing data and real world feedback, to make sure every interaction a user has with Hero is a rewarding experience.

• Oversee customer success for beta groups and special projects
• Monitor and report on user analytics and feedback
• Execute outbound call campaigns
• Provide technical troubleshooting for hardware, software, and web issues
• Respond to all customer phone calls, chats, and emails
• Report and resolve new and trending issues by working with internal technical teams
• Provide ordering and ecom support

• 1+ years of customer support experience
• Previous consumer electronics experience
• Technical troubleshooting experience with hardware, firmware, software, and web products
• Strong verbal and written communication skills

• Health, Dental and Vision Insurance
• PTO
• Team events

We use technology to develop radically simple solutions that always prioritize the customer experience and that are available to anyone and everyone seeking good health.