Serve as an integral member of the UX team, working closely with UX Designers & Researchers, SMEs, and Product Owners to help improve the tools and processes used by our health advisors to assist our members
Work closely with the UX team and other product stakeholders to translate business and customer goals into user value, using user-centered design techniques
Be a strong advocate for the user – evangelizing user-centered design practices and the importance of usability within the development groups, our company, and other cross-functional organizations
Translate existing processes and workflows into new modern experiences – following an established set of design guidelines and helping refine our style guide as the products evolve
Create prototypes to demonstrate functionality for user testing and presenting concepts to stakeholders
Lead discovery research to analyze user needs, behaviors, attitudes; then translate research findings into clear insights and actionable recommendations
Present findings to stakeholders using compelling deliverables that provide clear results, actionable insights, and recommended next steps
Help lead iterative research throughout the design process to vet concepts and validate designs
Collaborate between cross-functional teams spread out between multiple locations and time zones to drive the best solution
What we are looking for:
0-3 years of experience in a similar role and user-centric design environment.
Understanding of user-centered design methods with a deep knowledge and application of user-centric philosophies and interaction design best practices
Strong visual and interactive design skills; attention to detail down to pixel-perfect execution
Experience working with and contributing to a set of design and interaction guidelines to drive consistency across a large product suite
Prototyping skills using tools like Just in Mind or Axure to demonstrate rich interaction
Experience with information architecture, task-flow models, storyboarding, wire-framing, creating design specifications and guidelines
Experience conducting focus groups and interviews, running usability tests, evaluating user feedback and successfully translating the findings to design solutions
Experience presenting findings to various stakeholders, leveraging research and data to tell a meaningful story about the user and delivering actionable insights.
Self-motivated, highly communicative, follow direction and is able to balance great design with meeting short deadlines
Health, Wellness and Fitness
Accolade connects the widest array of personal health data and programs to present a single point of entry to the most effective health and benefits resources using a unique blend of compassionate advisors, clinical experts and intelligent technologies.