You will:

• Serve as an integral member of the UX team, working closely with UX Designers & Researchers, SMEs, and Product Owners to help improve the tools and processes used by our health advisors to assist our members
• Work closely with the UX team and other product stakeholders to translate business and customer goals into user value, using user-centered design techniques
• Be a strong advocate for the user – evangelizing user-centered design practices and the importance of usability within the development groups, our company, and other cross-functional organizations
• Translate existing processes and workflows into new modern experiences – following an established set of design guidelines and helping refine our style guide as the products evolve
• Create prototypes to demonstrate functionality for user testing and presenting concepts to stakeholders
• Lead discovery research to analyze user needs, behaviors, attitudes; then translate research findings into clear insights and actionable recommendations
• Present findings to stakeholders using compelling deliverables that provide clear results, actionable insights, and recommended next steps
• Help lead iterative research throughout the design process to vet concepts and validate designs
• Collaborate between cross-functional teams spread out between multiple locations and time zones to drive the best solution

What we are looking for:

• 0-3 years of experience in a similar role and user-centric design environment.
• Understanding of user-centered design methods with a deep knowledge and application of user-centric philosophies and interaction design best practices
• Strong visual and interactive design skills; attention to detail down to pixel-perfect execution

• Experience working with and contributing to a set of design and interaction guidelines to drive consistency across a large product suite
• Prototyping skills using tools like Just in Mind or Axure to demonstrate rich interaction
• Experience with information architecture, task-flow models, storyboarding, wire-framing, creating design specifications and guidelines
• Experience conducting focus groups and interviews, running usability tests, evaluating user feedback and successfully translating the findings to design solutions
• Experience presenting findings to various stakeholders, leveraging research and data to tell a meaningful story about the user and delivering actionable insights.
• Self-motivated, highly communicative, follow direction and is able to balance great design with meeting short deadlines

Accolade connects the widest array of personal health data and programs to present a single point of entry to the most effective health and benefits resources using a unique blend of compassionate advisors, clinical experts and intelligent technologies.