Job Description

The Assistant Regional Manager – Training and Development supports assigned regions within a division, providing job specific guidance and support to new advisors in achieving and exceeding their performance objectives within their first six months on the job. This role provides a potential growth path to the Regional Manager role. The role reports to the RVP.

Who you are:
You are passionate about guiding and supporting new senior living advisors, teaching essential sales and pipeline management skills, and helping new advisors develop working habits that will drive sales results. You are a collaborator who will work with regional management to identify opportunities amongst new hires and will deliver mentoring and training to capitalize on those opportunities. You are an excellent coach, metrics-focused, and driven to exceed quotas and KPI goals.

What you will do:

• Support new hire advisors as they transition from the initial onboarding training to being in their role helping families.
• Serve as an internal expert and first point of contact for new advisors as they complete initial onboarding training. Provide expertise and coaching on topics including but not limited to:
  • Consultative selling
  • Initial consultation best practices
  • Objection handling and tour scheduling
  • Tasking and follow up to advance the sale
  • Time management skills
  • YGL/Beacon navigation skills
  • Five9 - Telephony skills
  • Collaboration with community customers to advance the sale
• Deliver daily New Hire Playbook small-group sessions to new advisors during their first month of training
• Deliver daily 1:1s to individual advisors as needed, focusing on:
  • Review of daily training topics from the Playbook
  • Review of pipeline metrics and KPI achievement
  • Review of referral alerts
  • Call review
  • Use of business systems and technology
  • Support on invoicing and customer relationships
• Provide reporting and tracking on new hire performance to RM/RVP during the first 2 months post-onboarding.
• Identify new advisor skills gaps and create strategies to address through new hire Development Plans
• Deliver weekly call calibrations for new hires within their regions
• Coordinate efforts with the L&D team, Sales Leaders, and Commercial Operations to ensure New Hire Training, New Hire Playbook, and any supplemental training materials are comprehensive and effective in meeting the needs of new hires.
• Stay current with policies and procedures by attending RM/RD calls, monthly advisor calls, L&D team meetings.
• Other duties as assigned.

Qualifications

• Bachelor’s degree
• 3+ years as a Senior Living Advisor with A Place for Mom, with a track record of exceeding quota and KPI expectations
• 3+ years leadership or management background
• Thorough understanding of advisor skills, knowledge, and behaviors needed to drive move-ins
• Thorough understanding of advisor workflows and demonstrated expertise with YGL/Beacon
• Demonstrated ability to teach individuals and/or groups, as well as measure training outcomes and effectiveness
• Excellent presentation skills and ability to lead engaging virtual and in-person training
• Exhibits attention to detail, problem solving, and organizational skills
• Excellent verbal and written communication skills
• Ability to interact professionally with technical staff and other departments
• Ability to collaborate with regional management to develop training strategy and deliver results
• Ability to manage multiple demands, adapt to changing priorities, and maintain composure in stressful situations
• Great work ethic and ability to prioritize and meet deadlines in a fast paced environment
• Proficient with MS Office (Word, Excel and PowerPoint) and Google (Drive and Sites) product suites

Additional Information

Compensation:

• Base Salary - $80,000
• On Target Earnings: $115,000 + (Uncapped)
• Benefits:
• 401(k) plus match
• Health insurance
• Dental insurance
• Vision Insurance
• Paid Time Off

Additional Information:

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify , including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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