If you want to work where the action is, Truman Medical Centers/University Health (TMC/UH) is the place for you. Known as “Kansas City’s Essential Hospital,” TMC/UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, TMC/UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. TMC/UH is comprised of three campuses:  

TMC/UH HEATH SCIENCES DISTRICT is located in downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital, Truman Medical Centers serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health building, TMC’s beautiful specialty outpatient clinics and day-surgery center. We will soon open University Health 2, which will house all of our primary care and women’s care clinics.   

TMC/UH LAKEWOOD is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families.  TMC/UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

TMC/UH BEHAVIORAL HEALTH is the KC metro area’s largest, most comprehensive provider of mental health services. The HEALING CANVAS BUILDING, located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Serves as front-line representative for Truman Medical Center by interviewing patients and/or other sources to screen and obtain demographic and financial data which will access/link patients to clinical and financial systems of the hospital.  Communicates health benefit regulations and patient financial obligation to responsible parties.

Required Skills

Required:

• High school diploma or GED.
• 6 months customer service experience
• Concise written and verbal communication skills.
• Skills to interview patients and families for purpose of gathering and exchanging information with other hospital staff members, physicians, third party payers and resource persons.
• Basic computer skills.
  • Ability to maneuver in electronic equipment like computer, calculator, fax.
  • Ability to use keyboard and mouse.
  • Ability to access and maneuver in both TMC Intranet and the Internet.
  • Ability to access appropriate drives within hospital computer system.
• Basic Outlook with ability to open, send and receive communication via electronic email.
• Basic Word with ability to search, open, and compose basic word documents.
• Basic office and communication skills:
  • Is able to use the alphabet.
  • Ability to do basic filing.
  • Ability to speak clearly and concisely.
  • Ability to have concise written skills using appropriate grammar, word usage and spelling for notations within TMC software programs (such as STAR), communicating with patients, other hospital staff, third party payers, resource persons, physicians and for purposes of email communication.
  • Ability to perform basic math (add, subtract, multiply, divide).

Preferred:

• One year customer service experience with a preference of six months to one year in health care related position and/or one year in state employment position through the Family Support Division.
• One year previous experience in a doctor/hospital environment preferred.
• At least one year experience as a Patient Accounts Representative and/or Patient Access at TMC or another similar organization and/or one year of accounting experience.

Required Experience

Required:

• High school diploma or GED.
• 6 months customer service experience
• Concise written and verbal communication skills.
• Skills to interview patients and families for purpose of gathering and exchanging information with other hospital staff members, physicians, third party payers and resource persons.
• Basic computer skills.
  • Ability to maneuver in electronic equipment like computer, calculator, fax.
  • Ability to use keyboard and mouse.
  • Ability to access and maneuver in both TMC Intranet and the Internet.
  • Ability to access appropriate drives within hospital computer system.
• Basic Outlook with ability to open, send and receive communication via electronic email.
• Basic Word with ability to search, open, and compose basic word documents.
• Basic office and communication skills:
  • Is able to use the alphabet.
  • Ability to do basic filing.
  • Ability to speak clearly and concisely.
  • Ability to have concise written skills using appropriate grammar, word usage and spelling for notations within TMC software programs (such as STAR), communicating with patients, other hospital staff, third party payers, resource persons, physicians and for purposes of email communication.
  • Ability to perform basic math (add, subtract, multiply, divide).

Preferred:

• One year customer service experience with a preference of six months to one year in health care related position and/or one year in state employment position through the Family Support Division.
• One year previous experience in a doctor/hospital environment preferred.
• At least one year experience as a Patient Accounts Representative and/or Patient Access at TMC or another similar organization and/or one year of accounting experience.