JOB SUMMARY:
The Attractions Team Member is responsible for all aspects of assigned attraction, to include safety, friendliness, cleanliness and line speed within assigned areas. To be done in a manner consistent with the values and mission of The Dollywood Company.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
- Operate ride controls/control panels in all weather conditions.
- Verbally communicate and enforce Safety rules.
- Steady guests while entering/exiting ride vehicles during evacuations.
- Inspect harness and other safety equipment prior to use.
- React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the ride/attraction as required.
- Visually observe guest actions during ride operations to prevent safety hazards.
- Visually ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction.
- Complete required safety paperwork on a daily basis.
- Initiate friendly interaction with guests.
- Keep ride/attraction area clean.
- Work varying hours and at different areas when needed.
- Complete ride/attraction safety ride-a-round/walk through if/when required.
- Properly train to follow all centralized measuring guidelines.
- Maintain confidentiality at all times.
- Follow all safety standards to include reporting any violation of standards.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS:
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Willing to work in any assigned area of Attractions and perform other functions as assigned.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak
- Able to speak, read and write in English
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must have manual dexterity necessary to complete all job duties
- Able to sit and/or stand for long/short periods
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to be productive in a fast-paced, dynamic environment
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to operate/drive a company vehicle with valid TN driver’s license
- Able to add, subtract, multiply and divide with accuracy.
- Must be able to lift 30 pounds with or without 2 person lift. 30+ pounds require a 2 person lift.
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
- Able to wear a full body safety harness and climb up to a 200 foot lift in order to perform inspections, conduct ride evaluations and host training.
- Able to climb evacuation steps and maintain good balance.
- Able to ride all rides/attractions which require a physical ride through inspection.
- Able to wear all PPE as required.
- Able to tolerate all chemicals/detergents utilized in the area.
- Able to be subjected to periodic random drug screening as outlined by company policy.
- Able to remain attentive and alert at all times.
- Able to memorize written safety standards and/or scripts.
- Able to speak clearly to include the use of PA systems and two-way radios.
- Able to work outdoors in a variety of different weather elements with exposure to bees, insects and wildlife.
- Minimum of 18 years of age is required when/as:
- Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards).
- Any activity with use of a motor vehicle to include trams and shuttles
- Drive vehicles operated exclusively on rails.
- Work on or ascend lift hills whether in training, normal operations, or evacuations.
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Must be at least 16 years of age.
- Basic computer skills.
- Must successfully complete a pre-employment background check and drug screen.