ATC Data Center Operations - Team Lead

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Lab Technician Lead will have early career direct reports who provide hands on support for all users and owners of physical equipment within the ATC Datacenters. This role will report to the Data Center Operations Manager. This role is typically training and assisting new team members, coaching, writing reviews, enforcing quality standards and serving as point of escalation for priority tasks.

RESPONSIBILITIES:

• Develops and evaluates personnel to ensure the efficient operation of the ATC Datacenters
• Serves as Point of escalation for ATC Data Center Operations Technicians & Admins
• Coaches and mentors team
• Develops procedures, work instructions, and other job aids that are critical to project execution.
• Triage ticket queue to verify documentation needed to stage the devices according to customer specification
• Coordinates with management to identify solutions for problems, task management, resource requirements, and training needs
• Ensures personnel are equipped to meet project tasks and identifies potential problems that will prohibit productivity and delay deadlines.
• Responsible for the completion of tickets, ongoing quality of the work, ensure standards and delivery methodologies are being followed, appropriate resources are available to meet the current and future demands of the project

QUALIFICATIONS:

• High school/GED - A combination of education, training and experience may be considered in lieu of a degree.
• A minimum of 3 years' progressive experience in a related field
• Associate-level certifications
• Local to St. Louis area

Knowledge, Skills, and Abilities:

• Fundamental understanding of data center operations, networking and servers
• Strong communication skills (written, verbal, and presentation)
• Ability to lift between 5-50 pounds regularly
• Ability to handle Walk Ups and Direct Messages regarding tasks
• Knowledge and understanding of infrastructure components.
• Must be familiar with data center industry standards regarding structured cabling and in-rack

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer.

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