Contact Center Rep I City:RosemontJob ID:100254Facility:ADVOCATE MEDICAL GROUPDepartment / Unit:Call CenterStatus-FTE:Full-Time - 1Shift:Day/PM Its More Than a Job, its a calling JOB TITLE & DEPARTMENT -ADVOCATE MEDICAL GROUP / 8550 W Bryn Mawr, Chicago, IL -SHIFTS ASSIGNED (must be able to work every Saturday or every Sunday) -FULL-TIME -UNIT: CALL-CENTER JOB and UNIT SUMMARY: This position is responsible for fielding and resolving telephone calls and other contact methods in the Advocate Patient Contact Center. Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of Advocate patients, and working collaboratively with other contact center staff to achieve quality and performance standards. Accountabilities: Customer Care and Service Excellence Other Duties. Lead, Supervisor, and Managerial Responsibility REQUIRED QUALIFICATIONS: -High School diploma. -1 to 2 years previous experience in a contact center or similar patient/customer service environment. -Ability to type 30 to 40 wpm. -Excellent communication skills. -Basic customer service skills. -Basic problem solving skills. -Demonstrates accuracy and attention to detail -Self-directed. -Ability to handle a high call volume environment while maintaining high performance. -Willingness to work flexible hours. -Basic computer skills. -Experience in Microsoft Word and Excel helpful. -Ability to work in a team environment. -Ability to follow procedures. -Medical terminology knowledge helpful. -Maintains high energy and a positive attitude. -Demonstrates a personal commitment to promoting and providing excellent customer service. -Adapts rapidly to change and balances multiple priorities. -Thinks quickly and uses appropriate judgment. -Possesses excellent interpersonal skills, diplomacy, and patience while interacting with customers and colleagues. -Ability to use computer terminal for extended time frames. -Hours may be irregular due to 24/7 operations. JOIN ADVOCATE HEALTH CARE RECOGNIZED AS ONE OF THE BEST PLACES TO WORK IN ILLINOIS!