Job Description

POSITION: Customer Service Representative START DATE: ASAP REMOTE: onsite for training - then will be hybrid WFH/onsite (1 weeks onsite, then 2 weeks remote) PAY: $18-19/hr CONTRACT: 6 month temp to perm (based on performance and attendance) SCHEDULE: training schedule will be M-F 8:30-5 AFTER TRAINING CANDIDATES NEED TO BE FLEXIBLE THEY MAY GET A SCHEDULE THAT HAS EVENINGS AND WEEKENDS. MOSTLY 2ND SHIFT AVAILABLE RESPONSIBILITIES:

1. Follow bank establish guidelines regarding customer service and deliver an exceptional customer experience in accordance with mission statement.
2. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on going goal of establishing a positive customer experience.
3. Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking and other general banking queries.
4. Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
5. Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels QUALIFICATIONS:

• Call center experience required
• banking/financial experience preferred
• Open to bank tellers or people who worked in banks

Company Description

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.ajilon.com/privacy-policy/ The Company will consider qualified applicants with arrest and conviction records.