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Customer Service Specialist

Ajilon

Customer Service Specialist

Ontario, CA
Full Time
Paid
  • Responsibilities

    Job Description

    A direct hire opportunity with a stable and well established company is looking for a strong customer service oriented candidate within the manufacturing and distribution industries.  This great opportunity will offer competitive pay with great benefits! 

    OVERVIEW:

    Responsible for the fulfillment and management of customer order requirements through direct and indirect (i.e., fax, email, phone or EDI-electronic data interface) contact; coordinates order requests to ensure that all orders are shipped in a timely and accurate manner; follows all policies to achieve high levels of efficiency and performance.

    RESPONSIBILITIES:

    • Processes orders directly from customers via phone, EDI, email and fax, reviewing orders for availability, utilizing stock status reports as well as warehouse sailing schedules; communicates product availability and delivery dates to customers.
    • Monitors orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to the order invoicing.
    • Establishes and maintains effective communication/working relationships with customers/sales representatives; coordinates order processing and resolves product availability/shipping/pricing problems to ensure company service objectives are attained.
    • Determines economical shipment/delivery locations (outside warehouse LTL shipments or direct shipments) which coincide with customer requirements:
    • Coordinates with shipping schedules provided by warehouses and distribution and determines shipping dates to ensure timely receipt by customer.
    • Coordinates service requirements with shipping department and/or outside public warehouses for requirements of orders to ensure accurate picking and scheduling on shipments/deliveries.
    • Monitors progress of orders to ensure timely and complete deliveries; open orders report reviewed daily to ensure status of all orders is accurate in accordance with shipping dates, cases, and eventual shipment confirmation.
    • Assures that orders are confirmed as shipped on a timely basis and correct pricing has been received for the respective customer/order.
    • Informs customers of any significant changes affecting product availability and/or delivery dates; ensure customers’ minimum order requirements can be achieved; works with all customers/warehouses to communicate product availability and any situations affecting service and production operations.
    • Assist the accounts receivable department with resolving customer remittance deductions or disputes by providing documentation as required; assures that credit policies are properly maintained. 
    • Communicates any circumstances which could affect production operations immediately to assure timely preparation and response.
    • Performs all other assigned work as required.

     

    QUALIFICATIONS:

    • Previous customer service representative experience of 3-5 years required, preferably in food manufacturing and/or outside warehouses
    • Strong oral and written communication skills
    • Strong organizational skills
    • Strong analytical and problem solving skills
    • Highly motivated individual with the ability to handle many tasks while maintaining a high level of confidence
    • Ability to work well with others in a team environment, inside as well as outside the department.
    • Extensive knowledge of Microsoft Excel and Word is required.
    • 3-5 years of experience required working with ERP systems on a daily basis (JD Edwards experience preferred)
    • Ability to handle confidential customer, legal and company information
    • Ability to multi-task and work in a fast-paced environment
    • Passionately focused on continuous improvement

     

    Company Description

    At Ajilon, we are a leader in temporary and permanent recruitment and the placement of top talent. Our areas of specialty include organizational leadership and support positions in HR, non-clinical healthcare, office administration and more. With over 70 offices in North America, we have the resources and the technology to offer job seekers and employers greater flexibility, making it possible for us to work with them in the way that works best for them. We seek to completely understand the short- and long-term goals of our clients and candidates — this enables us to consistently act in their best interests. Through our job market insight and niche industry expertise, we help job seekers and employers find their best fit.

  • Industry
    Hospital and Health Care