Job Description

LOGISTICS CUSTOMER SERVICE REPRESENTATIVE

Ajilon is partnering with a 3PL company with an office located in Tempe. This company is in search of a logistics customer service representative to join their team on a temp to hire basis. This position is in office, with a standard Monday-Friday schedule. 

This position services internal and external customers by quoting, scheduling and tracking shipments to ensure on time performance and 100% customer satisfaction.

RESPONSIBILITIES WILL INCLUDE:

• Determine best method of shipment for customer satisfaction and efficiency.
• Complete coordination on all shipments including preparation of all documentation, scheduling shipments with carriers, providing updates, obtaining POD’s and carrier charges, and performing all necessary data entry including billing accuracy.
• Inputs orders into Transportation Management System (TMS) 
• Tracks all shipments on a daily basis to ensure on time pickup and delivery.
• Partner with carriers, dispatch/drivers, customers and teammates to resolve issues; coordinates all shipment activity.
• Communicates via phone, email and or fax.
• Provide quotes to customers or sales representatives.

QUALIFICATIONS

• High school diploma or equivalent
• At least 2+ years of customer service experience-not in a call center setting preferably
• Previous logistics industry experience is preferred!
• Proficiency in all MS Office Suite
• Strong attention to detail with the ability to work well as part of a team

If you are interested in this job, please apply now!

Company Description

At Ajilon, we are a leader in temporary and permanent recruitment and the placement of top talent. Our areas of specialty include organizational leadership and support positions in HR, non-clinical healthcare, office administration and more. With over 70 offices in North America, we have the resources and the technology to offer job seekers and employers greater flexibility, making it possible for us to work with them in the way that works best for them. We seek to completely understand the short- and long-term goals of our clients and candidates — this enables us to consistently act in your best interests. Through our job market insight and niche industry expertise, we help job seekers and employers find their best fit.