Job Description

MEMBER SERVICES ASSISTANT

Calling all Los Angeles, CA folks!

In joining this company, researchers are dedicated to getting things done. Whether that’s daily to-dos or bucket list projects for members. Unlike virtual assistants and productivity apps, this company contains real people who handle things exactly as members & clients would from start to finish.

You would represent this brand in their selections for members, 3rd party partners, and love delivering world-class customer service.

100% Remote but must know the L.A. area

Pay Range: $25-30/HR

Industry: Professional Services/Technology

RESPONSIBILITIES:

• Oversees and manages multiple household projects and delivers customer delight with each member interaction
• Responsible for onboarding new members and creating great customer relations
• Accurately assesses the member's needs and offers curated recommendations through thorough research and relevant experience
• Cross-functional communication between multiple departments and key stakeholders
• Maintains a high level of member privacy and security and can respond professionally to sensitive information and situations
• Proactively anticipate future needs for the member and de-escalate member issues
• Assist in professional partner selections, project management, and communications
• Serves as a liaison between members and vendors in managing projects, budgets, and logistics
• Respond appropriately and immediately to member requests and concerns, keeping members informed of the status of their to-do
• Always striving to exceed member expectations
• Test and use company technology in order to provide product feedback to drive quality

REQUIREMENTS:

• 3+ years of experience in hospitality, personal or professional assistant services, coaching/mentoring or event management/planning or researching/curation services
• High school diploma or equivalent (required)
• Post-secondary degree or certificate, preferably in Business Management (preferred)
• Strong communication skills: Listening, verbal, and written communication
• Computer and Web-based skills with strong working knowledge of systems such as Microsoft Office, G-Suite. Experience with Salesforce is a plus
• Resourceful and creative; strong researching skills
• Extremely organized & excellent attention to detail
• Remains calm & professional under pressure and with competing priorities
• Supports colleagues through encouragement, open communication & how can I help you mentality

Company Description

Ajilon is a leader in client services and office/administrative support staffing. With every assignment, we seek to prove our value to candidates and clients. Our people-focused approach is what sets us apart. We know that every opening is more than a job and that every candidate is more than a resume. We work closely with candidates to understand their needs and apply our industry expertise to make matches for clients that drive business results. Our ability to dynamically balance the needs of our clients and candidates with the right solutions enables us to make the right fit and achieve success. The Company will consider for employment qualified applicants with arrest and conviction records.