The position collaborates directly with RRD internal sales teams and clients to ensure that sales targets are met through the conversion of incoming project requests and through the proactive identification of growth opportunities.
RESPONSIBILITIES: Work is typically performed under no supervision, with only guidance about overall goals and objectives. Usually receive minimal to no guidance about how to complete work objectives. Must be able to define work based on evaluation of short term and long term goals of the department. Able to independently evaluate processes, identify areas of improvement, and incorporate in to overall work objectives.
PLANT/CP SUPPORT AND SME ACTIVITIES: Provide the structure and service necessary to support activities required to prepare projects for timely and successful execution. Key responsibilities:
Provide Plant SME support for key products and services Provide consistent point of contact for customers seeking CP products and services Uphold established service levels for inquiry acknowledgement and response times Provide tactical support to sales and management providing information regarding customer issues, needs and opportunities Assist in implementation and execution of products and services. Consult with sales and clients to understand business issues and goals, and worth towards development improved solutions to solve business needs. Initially vet and qualify project requests and collaborate with production teams to ensure the necessary capabilities are in place and capacity is available to support project scope Collaborate with key stakeholders to gather all necessary project information and specifications to ensure the accurate and timely completion of all deliverables, with clean handoffs and limited touches
BUSINESS DEVELOPMENT: Proactive identification of platform growth opportunities. Key responsibilities:
Communicate with sales and clients to identify growth opportunities, developing appropriate sales strategies Respond to customer inquiries, gather needed sales tools and information, and follow-up on status of inquiries – adjusting sales strategy to drive conversion, as needed Research new leads Develop and prepare sales product presentations to win the business Maintain up-to-date knowledge of platform products and service, industry trends, new products, competitors’ strength/weaknesses. Present key platform products and services and provide training where necessary Enhance customer relationships by working closely with the sales and the client to develop targeted solutions and new business opportunities Prepare RFP’s and RFQ’s and put together sales collateral to use to secure new business and up-sell existing accounts
Other:
Success in this role is heavily measured by achieving established sales goals Support the company’s new business development initiatives by proactively engaging in selling activities through training, sales support and solving client problems. Perform other related duties and participate in special projects as assigned
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Skills
Exceptional communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
Ability to clearly articulate business needs to both internal and external customers
Ability to communicate and collaborate with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate to high complexity
Ability to actively listen to others and understand issues and situations
Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
Ability to apply excellent business acumen and collaborative skills when resolving problems.
Ability to independently solve complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
Must be able to recognize anomalies and critical situations and respond appropriately
Able to mentor junior level team members in the use of tools and/or systems in the position.
A high level of experience with Microsoft Windows and Google suite of products - may require knowledge of or ability to quickly learn specialized software to complete work assignments
Required Experience
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor degree in discipline related to function work or role
At least 5-7 years of relevant work experience in one or more of the following areas:
Print sales / account management, with a focus on the products associated with commercial print
OR
Demonstrated ability to meet job requirements through a comparable number of years of applicable work experience
Exceptional communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
Ability to clearly articulate business needs to both internal and external customers
Ability to communicate and collaborate with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate to high complexity
Ability to actively listen to others and understand issues and situations
Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
Ability to apply excellent business acumen and collaborative skills when resolving problems.
Ability to independently solve complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
Must be able to recognize anomalies and critical situations and respond appropriately
Able to mentor junior level team members in the use of tools and/or systems in the position.
A high level of experience with Microsoft Windows and Google suite of products - may require knowledge of or ability to quickly learn specialized software to complete work assignments