JOB SUMMARY Works with the appropriate stakeholders and ANMC staff to facilitate the delivery of ever-improving value to patients and customers. The position’s focus is on continuous improvement and redesign of processes, utilization, and quality initiatives to enhance and improve patient satisfaction and outcomes. Working in partnership with all clinicians, provides the focus and leadership necessary for ANMC to rise to the challenges of achieving best practice standards for effective, safe, timely, patient centered, equitable, and efficient care.

REPRESENTATIVE DUTIES Serves as the working leader for improving organizational performance practices, capabilities, and results; facilitating communication and sharing of best practices information; and fosters understanding and managing performance for guiding planning and opportunities for organizational learning.

ANMC is committed to systems development and improvement, with the following focus: systematic approaches, deployment, on-going cycles of improvement, and alignment and integration. The incumbent’s leadership role and responsibility, personal commitment, and visibility in quality-related activities are critical to the success of ANMC. These include focus on the following dimensions: Leadership; Strategic Planning; Focus on Patients and Quality Outcomes, Information and Analysis; Workforce Focus: Process Management; and Organizational Performance Results.

Facilitates and coordinates ANMC’s strategic growth and organization planning, accreditation, and performance and process improvement strategies. Coordinates the development, implementation, monitoring, and evaluation of the ANMC Organizational Improvement Plan/Strategic Plan. Aligns and integrates all performance improvement activities at ANMC with the ANMC Organizational Improvement Plan/Strategic Plan and with the ANTHC Strategic Plan.

Ensures the alignment of systems and processes to improve organizational effectiveness and capability. Continuous improvement will be targeted primarily at the interfaces between business systems, sub-systems, and cross-functional groups, and will focus on inter-functional communication, process improvement strategies, process coordination and implementation.

Designs, implements and improves ANMC’s baseline development and delivery systems, including core business process and team models customized to meet ANMC’s unique development and delivery needs.

Coordinates core business group development and implementation of approved initiatives. Ensures that the core business processes are efficient and result in ever-improving value to patients and other customers, contributing to improved health care quality. Ensures service line development and core business process improvements are aligned with the ANMC “Implementation Parameters” and the ANMC Organizational Improvement Plan/Strategic Plan.

Implements processes and methodologies for the implementation and sharing of best practices, which supports the continuous improvement efforts of the ANMC’s quality management and reporting systems.

Continue ongoing “Balanced Scorecard” methodologies in measuring the effectiveness of best practices for improved and sustained high organizational performance, customer satisfaction, and clinical quality. Develop innovative ways to share best practices across both ANTHC and Southcentral Foundation (SCF) boundaries.

Facilitates and coordinates redesigning of processes and systems for improvement with a central focus on patient centered care/services, customer satisfaction, resource efficiency, quality, and employee satisfaction.

Provides assistance to senior and middle managers to design and operationalize new processes and practices. Coordinates consultants and other change agents as appropriate to plan, deploy, and evaluate best practices and processes for continuous improvement, positive outcomes, and sustainability.

As a member of ANMC senior management team, responsible for teaching, coaching, mentoring, and challenging staff in the use of Quality Management Principles as the preferred method of problem identification and resolution, and improvements.

Facilitates partnership with SCF and maintain a positive work relationship and services with the ANTHC Corporate Office.

Maintains personal integrity in all aspects of communication and relationship throughout the organization. Be proactive and adept in communicating with peers and staff. Be a full partner with other members of ANTHC in solving problems. Create opportunities to celebrate the accomplishments of staff, physicians, and peers.

Establishes credibility by building trusting relationships with key stakeholders. Develops strategies to improve the efficiency of the care delivery process. Delineates specific policies and procedures that can be improved and implemented. Inspires staff throughout ANTHC to support quality initiatives. Develops priorities and focus for quality improvement activities.

Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations.

Performs other duties as assigned.

Required Skills

KNOWLEDGE and SKILLS Knowledge of compliance/HIPAA process, regulations, and internal controls. Knowledge of quality improvement tools and methodologies. Knowledge of process improvement methods and measures. Must have a reputation as creative, passionate, proactive, innovative, and willing to take calculated risks. Has a calm, steady style. Must be action-oriented and outcomes-focused, has a reputation for follow through. Must be articulate, poised, and persuasive, must possess exceptional communication and relationship building skills. Skill in building strong teams and cultivating a culture of team work and collaboration. Skill in promoting cooperation and teamwork. Is inclusive of key stakeholders when making decisions that affect the organization. Skill in management techniques to enhance subordinate productivity and maintain positive staff morale. Skill in managing effectively through influence. Is adept at creating win-win situations. Is politically savvy and handles complex situations with sensitivity. Skill in working with the Baldrige National Quality Program and demonstrated ability to align business process under such a model. Skill in working with the Balanced Scorecard (BSC) and demonstrated ability to deploy the BSC in the healthcare setting Skill in leading and implementing quality improvement initiatives. Skill in soliciting feedback and ideas from staff, holds others accountable, and is fair. Skill in delegating appropriately and provides opportunities for team to cross-train and further develop skills. Skill in interpreting financial data, patient population demographics, and patient workload data and trending. Skill in working with individuals, multidisciplinary teams, cross-functional groups and internal and external customers. Skill in comprehending complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others. Skill in communicating to people of diverse background, education, and experience including cross-cultural communication skills and ability.

Required Experience

MINIMUM EDUCATION QUALIFICATION Bachelor’s degree in Healthcare Administration or related field.

MINIMUM EXPERIENCE QUALIFICATION Non-supervisory – Ten (10) years of quality improvement experience. AND Supervisory – Five (5) years senior leadership experience.

PREFERRED EDUCATION QUALIFICATION Masters degree in Healthcare Administration or related field preferred.

PREFERRED EXPERIENCE QUALIFICATION Experience in the Alaska Tribal Health System.

ADDITIONAL REQUIREMENTS Depending on the needs of the organization, some incumbents in this job class may be required to obtain additional certifications or training in one or more specialty areas.

WORKING CONDITIONS The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job: Must be able to lift approximately 10 pounds. ANMC is not a latex free environment. Therefore, some latex exposure can be expected. May be required to work outside the traditional work schedule. May be called out to work off-shift in emergency situations.

KNOWLEDGE and SKILLS Knowledge of compliance/HIPAA process, regulations, and internal controls. Knowledge of quality improvement tools and methodologies. Knowledge of process improvement methods and measures. Must have a reputation as creative, passionate, proactive, innovative, and willing to take calculated risks. Has a calm, steady style. Must be action-oriented and outcomes-focused, has a reputation for follow through. Must be articulate, poised, and persuasive, must possess exceptional communication and relationship building skills. Skill in building strong teams and cultivating a culture of team work and collaboration. Skill in promoting cooperation and teamwork. Is inclusive of key stakeholders when making decisions that affect the organization. Skill in management techniques to enhance subordinate productivity and maintain positive staff morale. Skill in managing effectively through influence. Is adept at creating win-win situations. Is politically savvy and handles complex situations with sensitivity. Skill in working with the Baldrige National Quality Program and demonstrated ability to align business process under such a model. Skill in working with the Balanced Scorecard (BSC) and demonstrated ability to deploy the BSC in the healthcare setting Skill in leading and implementing quality improvement initiatives. Skill in soliciting feedback and ideas from staff, holds others accountable, and is fair. Skill in delegating appropriately and provides opportunities for team to cross-train and further develop skills. Skill in interpreting financial data, patient population demographics, and patient workload data and trending. Skill in working with individuals, multidisciplinary teams, cross-functional groups and internal and external customers. Skill in comprehending complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others. Skill in communicating to people of diverse background, education, and experience including cross-cultural communication skills and ability.