Position Summary
The Account Manager and Principal User Researcher in the RRD Research department will manage one of the department’s clients in the natural sciences space, as well as conduct research for this client.
Responsibilities
- Work directly with client stakeholders and researchers on the team to scope projects, determine the best methodology and approach, provide work estimates, timelines, proposals and conduct remote and client-facing presentations
- Manage, foster and grow the assigned account, including providing strategic guidance, managing the yearly research calendar, overseeing the growth, optimization and health of the participant database, and exceeding overall client expectations for the work you, and the team, produces for the client
- Develop and manage an on-going list of research needs for the assigned client, and proactively identify research opportunities and participant recruiting and database improvement opportunities
- Manage client/project budgets and overall financials
- Lead research studies (mostly, but not exclusively, qualitative) with hands-on experience using a variety of methodologies such as usability testing, iterative testing, workflow research, persona research, IDIs, CJM, JTBD and more
- Exceed client expectations by delivering, or ensuring project teams deliver, high quality deliverables on time and on budget
- Serve as an expert within the research and UX/CX discipline and be able to clearly provide education throughout the organization and externally to prospects and clients on market research, user research, CX & UX
- Contribute to department innovation and growth
Required Skills
- 5+ years of leading and delivering client-side or agency research engagements; 2+ years in an account management type of role
- Prior experience managing project reporting and financials
- Prior experience conducting international, remote and B2B research
- Experience with, or interest in, the natural sciences in any setting and/or experience or education in Chemistry or Biology a plus
- Extensive knowledge of research, UX and CX methodologies and approaches
- Advanced ability to interface directly with clients and present solutions, proposals, and strategy, based on demonstrated expertise and market knowledge
- Bachelor’s degree in the area of Market Research, User Research, User Experience, HCI, Psychology, or similar; Master’s degree preferred
- Prior agency or consulting experience strongly preferred
- Passion and dedication to building better customer experiences
- Fit the team culture: honest; kind; hard working; team-focused; accountable
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience