The GO Creative Agency Account Director/ Associate General Manager is a key role within one of RRD’s largest In-house agency teams in Atlanta.  The AD/Associate GM will be responsible for championing key initiatives in customer service, team leadership, operational refinement, general employee development and direct supervisory responsibilities.  This role will support day-to-day operations across the entire onsite team, assuring a high level of service and quality for all employees, as well as key client.  The AD/Associate GM will work closely with the Regional General Manager to manage and achieve annual budget targets.

JOB DESCRIPTION

The GO Agency Account Director/ Associate General Manager duties include, but are not limited to the following:

• Supporting full range of staff management duties to include recruiting, employee relations, scheduling, performance management (coaching, feedback, development planning and succession planning).
• Assist the leadership team with recruiting new talent, developing training/orientation materials, and addressing performance concerns
• Create strategy to develop high performing teams, coach and train team members across the entire organization
• Collaborating with the Regional General Manager, Creative Director, Lead Account Managers and Operations to develop strategy, best practices and standard operating procedures across the entire operation
• Developing and maintaining relationships with client
• Support team in developing and executing service improvement plans in response to client satisfaction feedback
• Providing strategic planning to maintain high standards and streamline processes
• Participate in the preparation of annual budgets, forecasts, and capital project requests
• Monitoring financial targets and ensure they are achieved on a monthly basis
• Providing support for new client discovery / onboarding efforts, and specialty projects as required
• Maintaining open communication with employees, managers and clients
• Complete other duties as assigned

Required Skills

• Bachelor’s Degree in a related field preferred, with a minimum of 7-10 years of professional services management experience. Within a creative agency environment preferred
• Proven experience building strong, cohesive and high performing teams through effective motivation and coaching methods
• Strong project management experience with broad technology understanding
• Proven experience leading, developing and training staff
• Enthusiasm, aptitude, organizational skills and a willingness to learn
• Strong reasoning and problem-solving skills
• Excellent verbal and written communication skills
• Ability to interact with client and team members in a professional and respectful manner
• Expert knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint

#LI-1021

At RRD, our people make a difference every day – in production, working with customers, or behind the scenes in a support role.  They know how to manage the job and exceed expectations.  Founded in 1846, RRD is a global company that employs over 25,000 people in 40 countries across the globe.  For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

Required Experience

• Bachelor’s Degree in a related field preferred, with a minimum of 7-10 years of professional services management experience. Within a creative agency environment preferred
• Proven experience building strong, cohesive and high performing teams through effective motivation and coaching methods
• Strong project management experience with broad technology understanding
• Proven experience leading, developing and training staff
• Enthusiasm, aptitude, organizational skills and a willingness to learn
• Strong reasoning and problem-solving skills
• Excellent verbal and written communication skills
• Ability to interact with client and team members in a professional and respectful manner
• Expert knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint

#LI-1021

At RRD, our people make a difference every day – in production, working with customers, or behind the scenes in a support role.  They know how to manage the job and exceed expectations.  Founded in 1846, RRD is a global company that employs over 25,000 people in 40 countries across the globe.  For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER