RRD is seeking a dynamic BA to join our Marketing Technologies Team!
Position requires working independently in a fast-paced computing environment, responding to the needs of RRD clients for data feed, data management, marketing and reporting requirements. Apply knowledge of business and technology to allow for the development of integrated solutions to satisfy company and customer business objectives. Serve as a liaison between customers and functional staff including project management, marketing technology, and account management resources.
The business analyst participates in all phases of customer projects following either a structured waterfall, agile or hybrid methodology. Primarily, the business analyst will be responsible for the gathering and creation of business requirements from the customer and business perspective.
Responsibilities
- Actively participate and interact with customers to understand business requirements and core acceptance criteria.
- Assist in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies.
- Assist in the creation and execution of test plans as they pertain to the documented acceptance criteria.
- Make recommendations regarding the standardization of requirements methodology to reduce cost, improve productivity, improve quality, predictability, timeliness, risk reduction, cross-group coordination, and improve customer and associate satisfaction.
- Work closely with our Account Management, Marketing Technology, Business Insights, and Data Science teams to ensure attainment of stated customer objectives.
- Perform project management duties as necessary including facilitating meetings, webinars, drafting meeting minutes and maintain project plans.
- Using multiple information gathering techniques, conduct facilitated scoping sessions with customers to define detailed business requirements for solution development.
- Develop clear and concise functional and non-functional requirements that are free from ambiguity to minimize re-work and errors.
- Function as a quality assurance tester for database team and technical development analysts.
- Continue to build on technical and business knowledge.
- May be asked to monitor daily throughput of existing systems to make sure QC and deliverables have been met.
- Mentor new hires and less experienced business analysts.
- Performs other related duties and participates in special projects as assigned.
Required Skills
- Knowledge of a project management methodology such as Waterfall, Agile or Hybrid.
- Able to apply work experience and knowledge when analyzing complex problems.
- May require knowledge of or ability to quickly learn specialized software to complete work assignments.
- Requires excellent oral and written communication skills with ability to state messages concisely.
- Must be able to modify communication style both formal and informal to match the appropriate level of the target audience.
Required Experience
- Bachelor’s degree in computer science, Information Systems or discipline related to functional work or role with 3-5 years of relevant work experience.
- Able to apply functional computer knowledge in utilizing SQL, Windows, automation, FTP, server connectivity or other technical tools in completing assignments is a plus.
- Functional working experience with either Microsoft Office tools or Google Workspace Apps
The national pay range for this role is $62,100 to $109,200 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.