CUSTOMER SERVICE REP

ST CHARLES, IL – RRD LABELS

YOUR CAREER AWAITS YOU AT RRD ST CHARLES, IL!

JOIN A GROWING TEAM!

The label industry is one of the fastest growing segments of printing in the world.  The RRD St. Charles Labels Facility manufactures custom pressure sensitive labels, and imaged products for many nationally recognized brands.

We are committed to providing a quality product with superior customer service.

Job Description:

Coordinate production of printed materials for the company’s customers.  Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer’s product.

Work is typically performed under minimal daily supervision, receiving guidance from manager/supervisor about the work that needs to be completed. Able to exercise high level of discretion and latitude in completing tasks. Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments. 

• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
• Communicate with sales/customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.  May forward/review proofs with customer; obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs.  Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.  Communicate with customers regarding the resolution of issues.
• Coordinate the workflow through the entire manufacturing life cycle.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards. 
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• Promote and work as a team member with all departments of RR Donnelley to build continual improvements.
• Performs other related duties and participates in special projects as assigned.

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required.

Required Skills

Required Experience

Required Experience:

• HS diploma or equivalent with 4-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.
• Requires good knowledge of general/standard administrative/manufacturing operations procedures and methods to successfully complete the duties of the job.
• Must have general knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs related to the print manufacturing process or administrative support. 
• Must be familiar with applicable skills and procedures required to perform the duties listed in the job. 
• Must have excellent oral and written communication skills to communicate effectively across departments, to provide routine information, answer inquiries and/or refer calls. 
• Requires good organizational skills, attention to detail, ability to multi-task, and ability to solve problems related to duties of the job.
• Ability to establish own priorities.
• Previous experience in the Printing or Label industry preferred.

 RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER 

PERKS FOR JOINING THE RRD TEAM!!

We have a comprehensive, full-time benefits package that includes: medical/dental/vision and life insurance, short/long-term disability,401(k), health savings and flexible spending accounts, and more. We believe in promoting from within, so there is definitely opportunity for growth at RRD.  Grow to where you want to be.