The Case Manager is the primary contact between the Participant and Behavioral Health team. Ensuring effective and efficient schedule coordination, coordination and management of administrative duties, and participant support for the Behavioral Health providers.

Required Skills

Description of Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Case Manager I

1. Creates, develops and nurtures culturally appropriate interactions and connections with co-workers, Participants, and the community and ensures compliance with Knik Tribe’s Core Values for Treatment
2. Provides exceptional customer service: • Receives Participants to the program in a friendly and courteous manner. • Answers telephones and directs calls to appropriate staff member or department. • Takes messages as required. • Determines which can be handled by staff members and which need management. • Responds to non-technical questions regarding department. • Assists Participants by providing accurate information that meets the Participant needs the first time.
3. Responds to Participant needs within established timeframe and maintains proper professional boundaries.
4. Maintains confidentiality according to HIPAA laws, and adheres to all State of Alaska Medicaid regulations.
5. Coordinates and assists the provider in the development of the Participant’s individualized treatment plan.
6. Provides services to include individual and group skills development. Researches and develops curriculum and prepares materials to teach various skill building activities.
7. Communicates with the Participants to determine how to best meet their identified needs.
8. Handles both positive and negative interactions in a constructive and professional manner.
9. Promotes the opportunity for full ownership of all health issues by the Participant and family through effective and respectful communication as an advocate.
10. Maintains timely documentation of all contacts with the Participant, family and all services provided into the Participant’s record within the established timeframe.
11. Uses good judgment to seek assistance in deescalating Participant behavior when necessary.
12. Assists in coordinating Participants services with outside agencies when appropriate.
13. Delivers case management and supportive services that support Participant growth.
14. Transports Participants via private or company vehicle for service provision as needed. Adheres to Knik Tribe Transportation Policy.
15. Communicates in a positive, clear, and direct manner. Provides oral and written communication in a timely manner.
16. Coordinates with community resources in a timely manner.
17. Motivates Participants to seek needed services.
18. Works effectively in a multi-disciplinary team environment.
19. Participant Scheduling
20. Other duties as assigned.

Case Manager, II • Perform all duties and responsibilities of the Case Manager I position with a higher level of proficiency. • Support Case Manager, I staff by answering questions, providing guidance, and making recommendations related to the Case Manager, I’s position’s duties and responsibilities.

Case Manager, III • Perform all duties and responsibilities of the Case Manager I and II positions with an advanced proficiency level. • Support Case Manager I and II staff by answering questions, providing guidance, making recommendations, and conduct case management training related to Case Manager I and II’s duties and responsibilities.

Core Values for Treatment Knik Tribe has established a set of core values that will drive the behavioral health treatment and services delivered at BWC. These core values are compassion, connection, and identity.

Compassion. • Definition: a genuine concern and/or respect for the upbringing and well-being of others. • Those who have compassion look upon others free of judgement and instead are curious about other’s culture, history, and story. • They accept people for who they are today, not for who they might be some day. • Compassionate people have a propensity for acceptance and empathy. • Compassionate people are humble enough to admit they are wrong and are open to new knowledge/information. • The goal of a compassionate person is to establish connection with another person, community, or idea.

Connection. • Definition: feeling a mental, emotional, or spiritual link with an individual, community, and/or idea. • Those who feel connection with an individual, community, and/or idea, do not view themselves as superior to those things. • Connection will motivate someone to establish a valuable and meaningful relationship with the people and land around them. • Gratitude for the people and land around you will lead to wanting to learn more about yourself.

Identity. • Definition: the sum of an individual’s family history, genetics, values, and perception of life and the world around them. • By learning more about their family history and ancestral roots, one is able to achieve a greater understanding of who they are, thus leading to the development of compassion. • Through greater understanding comes a clearer vision of what they want to achieve and where they want to be. • Pondering these goals will lead to the establishment of core values that will pave one’s path towards a healthy connection with their family and community. • This connection will likely lead to healing from intergenerational trauma (historical trauma). • By healing from these deep wounds caused by trauma, one will be able to pursue self-actualization, thus leading to greater peace and balance.

ADDITIONAL RESPONSIBILITIES: • Applies knowledge of the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to ensure the privacy of individuals is protected to the fullest. • Develops and monitors a system for tracking the status of various actions and correspondence. • Performs computer-based tasks and utilizes electronic health record system which includes accessing and reading charts/provider notes for basic information to respond to participant inquiries/requests; entering notes in records; and performing complex scanning of documents to health records. • Performs job with minimal supervision. • Accomplishes other duties as assigned by Supervisor.

Required Experience

Case Manager I

Education: • High school diploma or GED, or on track to receive them. Experience: • Some experience in working with individuals effected by trauma. • At least sixteen (16) years of age. • Must meet the following conditions to qualify as an approved Benteh Wellness Center driver: • Valid Alaska driver’s license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include: o May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver’s license. • A mental health first aid/youth mental health first aid will be Certifications within the behavioral health field (e.g., QPR, ASSIST, safeTALK, etc.) is preferred.

Case Manager II Education: • Associates degree, or equivalent combination of education and experience. Experience: • Two (2) years of experience working in a behavioral health setting; OR a combination of education and experience with major course work and experience in Counseling, Psychology, and/or Social Sciences. • Three (3) years of administrative support experience. • At least twenty-one (21) years of age. • Must meet the following conditions to qualify as an approved Benteh Wellness Center driver: • Valid Alaska driver’s license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include: o May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver’s license. • Certifications within the behavioral health field (e.g., QPR, ASSIST, safeTALK, etc.) are required. If not certified, must have certification within 90 days of hire.

Case Manager III Education: • Bachelor’s degree, or equivalent combination of education and experience. Experience: • Four (4) years of experience working in a behavioral health setting; OR a combination of education and experience with major course work and experience in Counseling, Psychology, and/or Social Sciences. • Three (5) years of administrative support experience. • At least twenty-one (21) years of age. • Must meet the following conditions to qualify as an approved Benteh Wellness Center driver: • Valid Alaska driver’s license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include: o May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver’s license. • Must have at least two of the following certifications: o QPR o safeTALK o Mental Health First Aid and Youth Mental Health First Aid o ASSIST o Completed a trauma-informed class(es). Proof must be provided during interview.

PLEASE CONTACT KNIK TRIBAL COUNCIL’S HUMAN RESOURCES AT (907)373-7991 FOR FURTHER INFORMATION.

Description of Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Case Manager I

1. Creates, develops and nurtures culturally appropriate interactions and connections with co-workers, Participants, and the community and ensures compliance with Knik Tribe’s Core Values for Treatment
2. Provides exceptional customer service: • Receives Participants to the program in a friendly and courteous manner. • Answers telephones and directs calls to appropriate staff member or department. • Takes messages as required. • Determines which can be handled by staff members and which need management. • Responds to non-technical questions regarding department. • Assists Participants by providing accurate information that meets the Participant needs the first time.
3. Responds to Participant needs within established timeframe and maintains proper professional boundaries.
4. Maintains confidentiality according to HIPAA laws, and adheres to all State of Alaska Medicaid regulations.
5. Coordinates and assists the provider in the development of the Participant’s individualized treatment plan.
6. Provides services to include individual and group skills development. Researches and develops curriculum and prepares materials to teach various skill building activities.
7. Communicates with the Participants to determine how to best meet their identified needs.
8. Handles both positive and negative interactions in a constructive and professional manner.
9. Promotes the opportunity for full ownership of all health issues by the Participant and family through effective and respectful communication as an advocate.
10. Maintains timely documentation of all contacts with the Participant, family and all services provided into the Participant’s record within the established timeframe.
11. Uses good judgment to seek assistance in deescalating Participant behavior when necessary.
12. Assists in coordinating Participants services with outside agencies when appropriate.
13. Delivers case management and supportive services that support Participant growth.
14. Transports Participants via private or company vehicle for service provision as needed. Adheres to Knik Tribe Transportation Policy.
15. Communicates in a positive, clear, and direct manner. Provides oral and written communication in a timely manner.
16. Coordinates with community resources in a timely manner.
17. Motivates Participants to seek needed services.
18. Works effectively in a multi-disciplinary team environment.
19. Participant Scheduling
20. Other duties as assigned.

Case Manager, II • Perform all duties and responsibilities of the Case Manager I position with a higher level of proficiency. • Support Case Manager, I staff by answering questions, providing guidance, and making recommendations related to the Case Manager, I’s position’s duties and responsibilities.

Case Manager, III • Perform all duties and responsibilities of the Case Manager I and II positions with an advanced proficiency level. • Support Case Manager I and II staff by answering questions, providing guidance, making recommendations, and conduct case management training related to Case Manager I and II’s duties and responsibilities.

Core Values for Treatment Knik Tribe has established a set of core values that will drive the behavioral health treatment and services delivered at BWC. These core values are compassion, connection, and identity.

Compassion. • Definition: a genuine concern and/or respect for the upbringing and well-being of others. • Those who have compassion look upon others free of judgement and instead are curious about other’s culture, history, and story. • They accept people for who they are today, not for who they might be some day. • Compassionate people have a propensity for acceptance and empathy. • Compassionate people are humble enough to admit they are wrong and are open to new knowledge/information. • The goal of a compassionate person is to establish connection with another person, community, or idea.

Connection. • Definition: feeling a mental, emotional, or spiritual link with an individual, community, and/or idea. • Those who feel connection with an individual, community, and/or idea, do not view themselves as superior to those things. • Connection will motivate someone to establish a valuable and meaningful relationship with the people and land around them. • Gratitude for the people and land around you will lead to wanting to learn more about yourself.

Identity. • Definition: the sum of an individual’s family history, genetics, values, and perception of life and the world around them. • By learning more about their family history and ancestral roots, one is able to achieve a greater understanding of who they are, thus leading to the development of compassion. • Through greater understanding comes a clearer vision of what they want to achieve and where they want to be. • Pondering these goals will lead to the establishment of core values that will pave one’s path towards a healthy connection with their family and community. • This connection will likely lead to healing from intergenerational trauma (historical trauma). • By healing from these deep wounds caused by trauma, one will be able to pursue self-actualization, thus leading to greater peace and balance.

ADDITIONAL RESPONSIBILITIES: • Applies knowledge of the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to ensure the privacy of individuals is protected to the fullest. • Develops and monitors a system for tracking the status of various actions and correspondence. • Performs computer-based tasks and utilizes electronic health record system which includes accessing and reading charts/provider notes for basic information to respond to participant inquiries/requests; entering notes in records; and performing complex scanning of documents to health records. • Performs job with minimal supervision. • Accomplishes other duties as assigned by Supervisor.