The Lead Researcher in the RRD Research department will conduct User Research and Market Research studies utilizing a variety of methodologies, for a variety of clients.
RESPONSIBILITIES
- Lead all aspects of research studies, such as usability testing, iterative testing, workflow research, persona research, IDIs, CJM, JTBD, ethnography, in-store research, survey research, and more
- Exceed client expectations by delivering high-quality deliverables on time and on budget
- Contribute to department innovation and growth
Required Skills
- 4 year Bachelor's degree in psychology or market research
- 8+ years experience or demonstrated ability to perform the job
- 5+ years of leading and delivering client-side or agency research engagements
- Extensive knowledge of research, UX, and CX methodologies, and approaches
- Advanced ability to interface directly with clients and present research results
- Advanced-level client interaction, facilitation, and reporting skills
- Prior experience with eye-tracking or other neuroscience techniques is a plus
- Prior experience with in-store research, ethnography, in-lab research, marketing/communications research (direct mail, email, billboard, etc.), competitor and quantitative research is a plus
- Passion and dedication to building better customer experiences
- Fit the team culture: honest; kind; hard working; team-focused; accountable
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience