Under the direction of the Vice President of Specialty Clinics, develops and maintains an integrated medical specialty clinic across numerous clinical departments. Works with clinical staff, management, and leadership to ensure success of the medical specialty clinics. Directly manages clinical nurse coordinators. The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. REPRESENTATIVE DUTIES Maintains efficient office and clinic workflow to ensure productivity of staff and processes. Continuously evaluates systems, policies, and procedures and implements necessary improvements to ensure clinical efficiency. Continuously improves clinical operations to meet and exceed customer requirements. Maintains and encourages a patient-centered clinical focus. Ensures financial viability of the clinic. Monitors budget to actual variance and other financial reports. Reviews, approves, and monitors expenses. Assess future and current needs of the clinic based on patient/customer requirements to incorporate into annual budgeting cycle. Provides coordination and inter-facility liaison between ANTHC medical specialty clinics and the overall tribal health system and other healthcare partners. Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Maintains the confidentiality of patient records and procedures. Assists the Vice President of Specialty Clinics in developing, managing and monitoring project budgets and contracts. Completes internal and external written and oral reports professionally and in a timely manner. Optimizes financial reporting which may include identifying data requirements to: manage the multi-specialty clinic’s financial viability and productivity; give providers feedback about their productivity and overall contribution to the medical specialty clinic; demonstrate the medical specialty clinic’s financial status to the Executive Management Team. Develop and implement the use of financial and productivity reports based on the above data requirements. Develops and updates an annual business/action plan for the clinic. Participate in performance, quality, and clinical improvement practices. Ensures productivity, patient volume, and reviews related to internal trends and external benchmarks. Communicate clinic status to staff, management, and leadership. Prepare status reports for review in management meetings. Maximizes clinic department revenue-generating capabilities. May include, but is not limited to: performance of gap analysis in relation to best practice operations; develop and implement improvement plan; integrate improvement plan into BSC/Dashboard. Maximizes efficiency and effectiveness as appropriate which may include, but is not limited to: ensuring customer/patient satisfaction and loyalty; developing and meeting of productivity measures; producing appropriate documentation and coding. Ensures effective billing, collections, posting, and denials. Performs other duties as assigned.

Required Skills

Knowledge of applicable Federal, State, and Tribal law, regulations, rules, policies and processes. Knowledge of relevant specialized fields such as Federal Indian law and self-determination/self-governance, health law, employment law & construction law. Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics. Knowledge of TJC standards and applicable standards of healthcare service delivery organizations. Knowledge of principles relating to quality management and quality improvement. Knowledge of process improvement methods and measures. Knowledge of state, federal, and tribal health care programs. Knowledge of fiscal management. Knowledge of practice management. Skill in using analytical skills to define and solve problems. Skill in effectively managing and leading staff and delegating tasks and authority. Skill in evaluating the work of contractors and consultants for compliance with project plans, specifications, and applicable laws, ordinances, and policies. Skill in operating a personal computer specifically spreadsheets, word processing, e-mail, and project management software tools. Skill in oral and written communication. Skill in working on several assignments simultaneously. Skill in establishing and maintaining cooperative working relationships with individuals with wide array of cultural, political, educational, socio-economic, geographic and linguistic backgrounds. Skill in addressing sensitive issues and situations. Skill in advising leaders of complex organizational units.

Required Experience

MINIMUM EDUCATION QUALIFICATION Bachelor’s Degree in Business Administration, Bachelor’s Degree in Nursing Science or Bachelor’s Degree in another business related or healthcare area of study. MINIMUM EXPERIENCE QUALIFICATION Non-supervisory - Five (5) years of experience in physician practice management in an ambulatory setting or equivalent work experience. Must have extensive experience in process and performance improvement, change and quality management and management of people. AND Supervisory - Three (3) years involving employee supervision of physician practice and ambulatory care personnel. MINIMUM CERTIFICATION QUALIFICATION N/A PREFERRED EDUCATION QUALIFICATION Master of Business Administration or Master of Nursing Science. PREFERRED EXPERIENCE QUALIFICATION  Experience in the Alaska Tribal Health System.  Training or experience specific to worksite wellness programs is highly preferred, as is experience with implementation of systems change in worksite settings. PREFERRED CERTIFICATION QUALIFICATION CMPE or FACMPE in the American College of Medical Practice Executives, or CHE or FACHE in the American College of Healthcare Executives. ADDITIONAL REQUIREMENTS N/A WORKING CONDITIONS The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:  Must be able to lift approximately 20 pounds.  ANMC is not a latex free environment. Therefore, some latex exposure can be expected.  May be required to work outside the traditional work schedule.  May be called out to work off-shift in emergency situations. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Knowledge of applicable Federal, State, and Tribal law, regulations, rules, policies and processes. Knowledge of relevant specialized fields such as Federal Indian law and self-determination/self-governance, health law, employment law & construction law. Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics. Knowledge of TJC standards and applicable standards of healthcare service delivery organizations. Knowledge of principles relating to quality management and quality improvement. Knowledge of process improvement methods and measures. Knowledge of state, federal, and tribal health care programs. Knowledge of fiscal management. Knowledge of practice management. Skill in using analytical skills to define and solve problems. Skill in effectively managing and leading staff and delegating tasks and authority. Skill in evaluating the work of contractors and consultants for compliance with project plans, specifications, and applicable laws, ordinances, and policies. Skill in operating a personal computer specifically spreadsheets, word processing, e-mail, and project management software tools. Skill in oral and written communication. Skill in working on several assignments simultaneously. Skill in establishing and maintaining cooperative working relationships with individuals with wide array of cultural, political, educational, socio-economic, geographic and linguistic backgrounds. Skill in addressing sensitive issues and situations. Skill in advising leaders of complex organizational units.