Job Description

Conducts front desk operations including patient scheduling, registration, collecting insurances and demographic information, and other administrative duties including scanning and faxing in a Primary Care practice. Maintains exceptional customer service.

The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures.
2. Schedules outpatient tests and procedures as requested.
3. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system.
4. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate.
5. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information.
6. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking.
7. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment.
8. Assists with office supply tracking and ordering.
9. Utilizing multi-line phone system with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system.
10. Assists Senior Ambulatory Coordinator I as needed
11. Actively assists patients with MyPortfolio engagement and education

Qualifications

1. High School Diploma or equivalent (GED) is required.
2. Minimum of two years of general clerical and/or administrative experience required.
3. Two years of experience in a healthcare setting, preferably in a practice office.
4. Knowledge of health insurance plans including Medicare and Medical Assistance required.
5. Proficiency with computers is required.
6. Experience with Epic is preferred.
7. Proficiency with registration and scheduling required.

Additional Information

All your information will be kept confidential according to EEO guidelines. Schedule would be day shift hours from 8:00a-4:30p M-F. No weekends. No holidays.

Compensation

• Pay Range: $18.79-$25.99
• Other Compensation (if applicable):

Review the 2024-2025 UMMS Benefits Guide