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Emergency Communication Center Representative

American Red Cross

Emergency Communication Center Representative

New York, NY
Part Time
  • Responsibilities

    Emergency Communication Center Rep. New York, NY/en-US/American_Red_Cross_Careers/job/New-York-NY/Emergency-Communication-Center-Rep_RC24157/apply Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Crossnbsp; you will touch millions of lives every year and experience the greatness of the human spirit at its best.nbsp; Are you ready to be part ofnbsp; the world's largest humanitarian network? nbsp; Job Description: As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! We are currently seeking a part-time Emergency Communications Center (ECC) Representative to work in our New York, NY location.nbsp; This isnbsp;part-time, on-call (PTOC) at 16nbsp;hours per week. Schedule for this position is variable, but primarily:nbsp;nbsp;Saturday amp; Sunday:nbsp;nbsp;6 am to 2 pm. Job Summary: The ECC Representative coordinates and serves as a resource for daily operations of a Chapter program or service. nbsp;Acts as a liaison between program or service and its internal and external partners. Specific Responsibilities:nbsp;nbsp; * Coordinate telephone dispatch (taking calls from the public, fellow Red Cross employees, Red Cross volunteers, as well as fire/police/911 dispatchers). * Coordinating emergency responses. * Reporting and keepingnbsp;detailed records of services and calls. PTOC requirements: * sign up for a minimum of 4 holidays per year * Flexible schedule to support the ECC during PTO, and holidays * Must be able to train a minimum of 3-4 days per week all shifts until fully trained. Responsibilities: 1. nbsp;Implements and coordinates the day-to-day functions that support program or service operations. Coordinates recruitment, training, support, recognition and deployment of volunteers and staff enrolled in Disaster Services Human Resources (DSHR) system. nbsp;Collaborates with local governmental and community organizations to ensure effective preparedness, readiness and response outcomes during disaster lifecycle. Coordinates basic, intermediate and advanced disaster and related department courses/workshops. nbsp;Teaches as applicable. 2. nbsp;Participates on small scale projects which require researching issues, information, data collection, and development of recommendations. nbsp;Collaborates and supports staff and volunteers in coordinating departments efforts and participation in internal and external drills/exercises. 3. nbsp;Develops workable program or service implementation plans. 4. nbsp;Maintains records, reports and statistical data in accordance to National and Chapter standards. nbsp;Ensures completeness and accuracy of DSHR database information. 5. nbsp;Collects preliminary client information and refers client to appropriate Red Cross and community services. 6. nbsp;Independently resolves minor problems and issues which may impact program or service delivery or outcomes.nbsp; 7. nbsp;It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. nbsp;It is expect that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 8. nbsp;Carries out any additional assignments required to fulfill the Mission of the American Red Cross. Qualifications:nbsp; Education: High School or equivalent. nbsp;Associates degree preferred.nbsp; nbsp; Experience: Minimum 2-4 years of administrative experience. nbsp;Ability to manage multiple priorities and have strong skills in planning and problem-solving. nbsp;Ability to perform tasks with minimal direction and supervision.nbsp; Skills and Abilities: Strong verbal and written communication skills, and strong listening skills.. Demonstrates attention to detail. nbsp;Prioritizes and plans work activities. nbsp;Demonstrates accuracy and thoroughness. nbsp;Able to deal with frequent change, delays, or unexpected events. nbsp;Maintains confidentiality; works ethically and works with integrity.nbsp; Must be able to multi task and prioritize telephone calls and Dispatcher in-box.nbsp; Able to work independently. Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Must be able to perform all assigned responsibilities under grey sky requirements. nbsp;This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity.nbsp; Apply now!nbsp; Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employees professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit to apply. To view the EEOC Summary of Rights, click here:nbsp;nbsp;Summary of Rightsnbsp; Posted YesterdayPart timeRC24157 As one of the nations premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. We need people who want to contribute their individual talents to help their neighbors locally, across the country, and around the world. Whether youre a recent graduate or an experienced professional, if you share our passion for helping people, join us in for a rewarding and challenging career opportunity that support our mission.

  • Industry
    Hospital and Health Care