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Customer Service Representative

Animal Medical Center

Customer Service Representative

Hattiesburg, MS
Full Time
Paid
  • Responsibilities

    "At the Animal Medical Center, we strive for excellence in pet healthcare,

    while exceeding our client's expectations, in a Christ-centered environment"

    Fast-paced, state-of-the-art, 24-7 veterinary hospital in Hattiesburg, MS, is seeking an outgoing, highly motivated customer service representative with exceptional people skills to join our client relations team. As the oldest veterinary practice in Hattiesburg, you will be representing a well-established veterinary practice committed to excellence.

    WHAT ARE THE DUTIES OF A CUSTOMER SERVICE REPRESENTATIVE?

    As a customer service representative you will continue to establish excellence in pet healthcare by:

    Answering multiple telephone lines with proper Animal Medical Center greeting, in a cheerful tone

    Directing phone calls to proper team members and ensuring messages taken are followed through

    Accurate filing

    Learn and utilize Cornerstone veterinary software for invoicing

    Work closely and respectfully with other team members in the veterinary practice to ensure a positive client experience

    Organize and maintain cleanliness in the front reception area (retail, coffee station, bathroom, and front desk)

    Educate pet owners about Animal Medical Center services and products according to the standards of Animal Medical Center

    WHAT SKILLS DO I NEED?

    At Animal Medical Center, we strive to exceed our client's expectations by providing excellent service. Skills you would need for this position are:

    Excellent customer service skills both written and verbal

    Love people as much as you love pets

    Available to work on weekends and holidays

    Available to work closing shifts (till 8:00 p.m.)

    Access to internet to receive schedule and communication emails from Animal Medical Center

    Able to move from sit to stand frequently. Be able to lift up to 40 pounds.

    Be a career minded individual looking for a profession in veterinary customer service

    Preferred skill is previous veterinary experience, however, it is not required

    WHAT OTHER THINGS DO I NEED TO KNOW?

    All applicants must be authorized to work in the United States now and in the future

    Hourly pay is commensurate with experience

    The work schedule can be demanding: opening shifts, closing shifts, weekends, and holidays

    Dependability and being flexible is essential

    Benefits such as medical insurance, vacation, and retirement is available for full time team members

    Upon conditional offer of employment, you successfully complete a drug screen and background check

    Due to the number of telephone calls inquiring on application status, we are not able to return every phone call. Be assured that we review every application received. You will either receive a telephone call for a phone interview, an email inviting you to take an assessment for questions related to the position, or email referring to why your application has not gone further in the application process. If you do call about your application status, a message will be taken and forwarded to the proper personnel, however, a follow up phone call cannot be guaranteed.

  • Industry
    Hospital and Health Care