POSITION SUMMARY: Client Service Associates perform clerical duties related to animal patient care and treatment, including performing record keeping duties and providing miscellaneous support to the management team and staff. This position requires practical knowledge of hospital organization and services, the basic rules governing visitors and animal patient treatment, data entry, word processing, payment processing, and a practical knowledge of the standard procedures, veterinary records, and terminology used in the hospital. They provide friendly and compassionate service to our clients whether they are checking a pet in for boarding, coming for a doctor’s appointment, buying products, or here due to an emergency.
POSITION DUTIES AND RESPONSIBILITIES:
PERFORMANCE MEASUREMENTS: Performance will be evaluated at the end of the initial 90 day probationary period. Performance will also be assessed after the completion of six months of employment as well as annually from the date of hire. Performance will be evaluated based upon the following: attendance, punctuality, dependability, job performance, client care, teamwork, and progress of job knowledge.
WORKING CONDITIONS: Client Service Associates must be able to be on their feet for long periods of time. Work often exposes Client Service Associates to unpleasant odors and noises. May be exposed to bites, scratches, and animal waste; may also be exposed to contagious diseases.
PHYSICAL REQUIREMENTS: Client Service Associates must be capable of handling small and large animals without risk of harm to themselves, other employees, clients, or the pet.
MINIMUM POSITION QUALIFICATIONS:
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patients’ conditions, and compiling and submitting data on patients treated is required.
Personal contacts are with visitors, other staff members, and clients affected by a variety of problems. Considerable tact and diplomacy is required. Must accurately relay owner’s account on the medical complaint(s) of the animal(s) involved to the staff members who will be involved in treating the patient(s).
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric, or subject matter headings.
Basic computer skills required.
AVAILABILITY NEEDS: Client Service Associates must be available between 6:30 am-11:00pm Sunday through Saturday. Full time and part time position availability requirements may vary.
REPORTS TO: Client Services Department Manager
POSITIONS SUPERVISED: None
Background Checks: Employment in this position is contingent upon successfully passing a background and criminal history check.
Drug Tests: Animal Medical Hospital is a Drug Free Workplace. All potential employees must submit and pass a pre-placement drug test.