Job Description: Application Analyst I

| Department: | Application Analyst I | Supervises: | N/A| Sub-Department: | | FLSA Status: | Non-Exempt | Reports To: | IT Manager | Date Completed: | 09/24/2025

General Position Description:

Provide ongoing support to clinical and physician staff regarding installed electronic systems.

Core Responsibilities:

Support and maintain system applications utilizing required tools and technologies

Remotely assist all healthcare practitioners via a virtual private network with any user issues concerning the clinical use of any clinical system(s) they are assigned to.

Add all physician identification information, patient management system, and any related systems

Operate closely with clinical staff to ensure proper procedure is followed and any issues are resolved.

Create new users within Active Directory, Experity, and OnePacs when necessary.

Contact any vendors to resolve any ongoing system issues.

Maintain current knowledge of new software application releases as well as publish notes and develop reference material for the clinic staff and any healthcare practitioners.

Assist with maintaining application support and training when requested.

Able to provide training to front-end staff and know the INs and OUTs of the software.

Create and monitor support tickets with EHR vendors and work to resolve problems quickly and accurately.

Assist with the development, testing, maintenance, and education for system applications.

Communicate changes/new initiatives and critical issues to end-users.

Assume special projects as directed and document them appropriately.

Provide backup for other system applications as needed.

Maintain good attendance, adhere to the required work schedule, and be flexible to work schedule changes needed to meet call/department coverage demands, as well as after-hours support.

Other Duties and Responsibilities:

Regular attendance to ensure efficient operations.

Other duties and responsibilities as assigned.

Qualifications:

In-depth knowledge of Electronic Medical Records (EMR) systems.

Self-directed, achievement-oriented professional with experience training staff in computer systems and EHR software applications, including functionality and workflow.

Skilled in delivering excellent customer service and collaborating effectively with staff at all levels.

Strong ability to work independently or as part of a team.

Demonstrates exceptional attention to detail, written and verbal communication skills, and a positive, customer-focused attitude.

Proficient in medical records and patient management systems.

Associate's degree or equivalent in Information Technology or related field.

Knowledge of Windows applications, proficiency with Word Processing, databases, and spreadsheet applications. Knowledge of a physician practice management system and an EMR or EHR system is required.

Working Conditions

Office environment.

Extended use of keyboard, mouse, and monitor.

High attention to detail and ability to focus. Moderate noise level.