Title: Branch Coordinator COMPANY: Apria COMPANY NAICS: Location ZipCode: 38502 Job Description: Job Summary With over 300 locations across the US, Apria Healthcare's mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com. JOB SUMMARY The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). ESSENTIAL DUTIES AND RESPONSIBILITIES + Work with Sales team on completing documentation requirements on behalf of patients. + Provide reception services as first point of contact including telephone reception and in-person. + Perform a number of processing duties for the Branch as necessary including, but not limited to working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments. + Perform post-delivery work order confirmation and data entry. + May assist with coordination of patient Positive Airway Pressure (PAP) classes including assembly of paperwork instructions and other non-licensed activities as defined by policy. + May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed. + May perform functional tests on certain respiratory equipment as required by branch. + Handle requests for audit/documentation purposes. + Support overnight oximetry program. + Collect credit card/billing information as needed. + Assist with patient scheduling. + Carry out scanning, filing, and faxing records on a routine basis. + Aid with warehouse/patient equipment preparation. + In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments, retrieve equipment from warehouse, and reconcile daily receivables and submit to the lock box. + May perform outbound customer satisfaction calls to patients and referrals. + Order inventory or office supplies. + Performs other duties as required. Minimum Required Qualifications + Meets company minimum standard of Background Check Education and/or Experience + Education or experience equivalent to a high school diploma is required. + At least two years related experience in an office environment is preferred. Certificates, Licenses, Registrations or Professional Designations + Valid driver's license. SKILLS, KNOWLEDGE AND ABILITIES + Good organizational skills. + Strong customer relations/problem solving. + Strong phone skills. + Strong interpersonal and teamwork skills. + Ability to multi-task effectively. + Ability to communicate effectively in person, on the phone and electronically. + If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities. Computer Skills + Microsoft Office programs. + Basic printing/faxing/scanning. Language Skills + English (reading, writing, verbal). PREFERRED QUALIFICATIONS SKILLS, KNOWLEDGE AND ABILITIES + Knowledge of DOT/FDA Regulations. Language Skills + Bilingual (reading, writing, verbal). Other Skills + Previous interaction with the general public in a service management industry. PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encount Education level: No Grade work Shift: Shift Duration: 3 Driver class: Position count: 1 Orgination method: 11 Employer contact first name: Employer contact last name: Employer contact title: job contact email: Job cantact fax: Job contact phone primary: Job contact phone extension primary: Job contact phone secondary: Job contact phone extension secondary: Location Address 1: Location Address 2: Required LIC certification: Required training: Job status: 1 Office id: KY0099 Onet title: First-Line Supervisors of Office and Administrative Support Workers