Job Description

Azalea Health is a Health IT company providing web-based Electronic Health Records (EHR) and Revenue Cycle Management (RCM) services to clients nationwide. WE ARE AN ENTREPRENEURIAL ORGANIZATION PREVIOUSLY RECOGNIZED AS THE ONE OF THE 5000 FASTEST GROWING PRIVATE COMPANIES IN AMERICA BY INC. MAGAZINE AND AS THE EMERGING HEALTH IT COMPANY OF THE YEAR BY THE METRO ATLANTA CHAMBER.

WE ARE SEEKING SMART, MOTIVATED F/T CLIENT SUCCESS MANAGER TO WORK WITHIN OUR GROWING TEAM!  The Client Success Manager (CSM) will be responsible for Azalea clients’ overall success. The position will focus on increasing client satisfaction, reducing churn, strengthening brand loyalty, and leveraging the client relationship for referral and upsell opportunities through client outreach and advocacy. 

KEY RESPONSIBILITIES:

• Engage in activities designed to increase client advocacy, satisfaction & referrals of assigned clients

• Manage communications with assigned clients and resolve conflicts via regularly scheduled touchpoints

• Identify at risk clients and potential issues in advance to mitigate churn and lost revenue

• Generate and perform quarterly business reviews for executive clients

• Interact and coordinate with all departments in an effort to meet client expectations and

• increase satisfaction

• Responsible for actions that result in increasing organization net promoter score, product adoption and client referenceability. 

• Maintains an excellent knowledge of our software products and services; and can perform

• demonstrations of all Azalea products and services to clients as needed

• Build relationships with key client stakeholders and executive sponsors

• Use creative problem solving skills to meet clients needs

• Excel at building relationships by phone, email, and in-person

• Some travel may be required

QUALIFICATIONS:

• Excellent interpersonal and communication skills

• Computer proficient - intermediate skill level or better required.

• Background with client Relationship Management (CRM) systems preferred.

• Aptitude in client service/client relations and a friendly disposition

• Bachelor’s degree from an accredited university in a related field

• Minimum 2-5 years experience in health information technology and/or software sales/support required

• Key skills: influencing, leadership, teamwork, account management, planning and execution,problem solving/analytical thinking, relationship building (internal and external)

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

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