Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 6 locations throughout Arizona. IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs. Employing close to 600 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.
In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.
Strives to meet customer expectations with each interaction.
Receives customer product orders by phone and email.
Solicits sale of new or additional products by phone and email.
Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
Liaison between the customer and IES departments, including credit purchasing, warehouse, outside sales, and management.
Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
Identifies and uses appropriate company and/or customer pricing systems.
Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
Compiles lists of prospective customers for use as sales leads.
Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise.
Prepares cash or charge sales tickets with required identification, necessary information for the customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
Purchases materials following approved purchasing procedures.
Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
Prepares correspondence and reports necessary for business transactions.
Recognize when special pricing is required and provide competitive pricing.
Follow up on all quotations to write the order or receive input for use in future quotations.
Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
Other responsibilities may be assigned.
Required Skills Required Experience
TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM ESSENTIAL FUNCTIONS.