Job Description

Baptist Health strives to cultivate a close-knit, positive and professional environment that encourages our employees to want to come to work every day.

When you choose Baptist, you have an opportunity to play a role in providing compassionate, quality care that makes a difference in the lives of our patients and promotes joy throughout our communities.

JOB DESCRIPTION:

This is the job you've been waiting for! Join a company that invests in you and values your experience working to help others. We offer a collaborative work place, within a team that supports and respects each other. Come see why we are one of Kentucky's best places to work!

In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state of the art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services. Come see why we are one of Kentucky's best places to work!

• 1ST SHIFT HOURS, NO WEEKENDS OR HOLIDAYS!
• $500 SIGN-ON BONUS!
• STARTING PAY OF UP TO $21 PER HOUR! (BASED ON DIRECT, RELEVANT EXPERIENCE)

POSITION RESPONSIBILITIES

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.

• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.

• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.

• Indexes medical records according to defined processes.

• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.

• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.

• Demonstrates strong telephone communication and etiquette skills.

• Maintain composure during moments of stress and maintain a helpful disposition at all times.

• Other duties as assigned by management.

MINIMUM EDUCATION, TRAINING, AND EXPERIENCE REQUIRED

• High School Diploma or equivalent.

• Strong computer skills.

• Strong research and problem solving abilities.

• Prior experience in customer service fields, call centers or healthcare preferred but not required.

• Must be able to successfully pass a thorough background check and drug screen.

TO BE CONSIDERED FOR THE POSITION, PLEASE USE THIS LINK TO APPLY: HTTPS://BHS.WD1.MYWORKDAYJOBS.COM/EN-US/CAREERS/JOB/LOUISVILLE-KY/HEALTHCARE-CALL-CENTER---FIRST-SHIFT-HOURS---NO-WEEKENDS-_R21029732

Baptist Health is an Equal Employment Opportunity employer.