Coordinator, Spiritual Care Services. Provides spiritual and pastoral care to patients and families and staff in times of stress, crisis, trauma or critical illness. Provides or arranges for religious support appropriate to the individuals own belief or faith system as needed. May act as a liaison between the patient and their faith community or local pastor. May provide short-term pastoral counseling and bereavement follow-up. Offers excellence in spiritual care services in support of Elkhart General Hospital/Beacon Health Systems mission to enhance the health of the community and the health status of the citizens served by Elkhart General.**** ** ** MISSION & VISION **Mission: **To enhance the physical, mental and emotional well-being of the communities we serve as the communitys provider of outstanding quality, superior value and comprehensive health care services. **Vision: **Our vision is to achieve: · Innovative health care and well-being services of the highest quality at the greatest value · Easy access and convenience · Outstanding patient experiences · Ongoing education involving physicians, patients and the community ** ** JOB SPECIFICATIONS Education and Experience The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelors degree. ** ** Knowledge & Skills 1. Demonstrates the interpersonal skills and sufficient multi-cultural sensitivity that is necessary to work tactfully and effectively with patients, families and staff of various socioeconomic, cultural, educational and/or religious backgrounds. 2. Demonstrates the verbal communication skills necessary for effective leadership in group or liturgical situations and for in-depth counseling for patients and families concerning spiritual and religious needs. 3. Demonstrates the analytical abilities and sufficient knowledge base with which to assess patient and family needs and to provide appropriate (and in certain instances, outcomes-based) spiritual care and support. 4. Requires broad knowledge of spirituality, including various liturgical and sacramental offices, and the functions and beliefs of the diverse spiritual and religious traditions commonly found in our geographic area. 5. Demonstrates and maintains a high degree of integrity and ethical conduct in all aspects of the position, with particular emphasis on sensitivity to varying patient needs with respect to race, sexual orientation, culture, socioeconomic class or religious beliefs, confidentiality, documentation of services, patient self-determination and professional accountability. Also will adhere to the professional Code of Ethics of the Association of Professional Chaplains. ** ** Working Conditions 1. Works in an office and patient care environment with occasional changes in job demands and possible exposure to bio-hazards. 2. Certain situations involve patients and families who may be under considerable stress. ** ** Physical Demands Requires the physical ability and stamina to perform the essential functions of the position. ** ** ESSENTIAL JOB DUTIES The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position. **1. **Provides spiritual and pastoral care to patients and their families during periods of health crises and provides (or arranges for) religious or sacramental support appropriate to the individuals beliefs, as needed, by: score: N/A · Providing direct spiritual and pastoral care to patients and families in the various units of the hospital according to an agreed system of prioritization. · Providing documentation in the patients chart regarding spiritual care and participation in multi-disciplinary team planning. May also be providing an initial assessment (formally and informally) of the patients spiritual needs and documenting this assessment in the patients chart. · Providing spiritual and/or religious counseling and guidance to patients and family members as a part of the patients continuum of care; also providing this to Elkhart General Hospital/Beacon Health System staff when requested. · Conducting follow-up visits based on a professional assessment of the situation or by referral from the clinical staff or at the request of the patient. · Providing support and assisting families at the time of the death of a loved one or in other crisis situations. Also providing appropriate follow- up bereavement support in the event of a death. · Arranging for sacramental or other religious ministry appropriate to the patients beliefs, as requested by the patient (or, at times, the patients family or a person legally authorized to speak on the patients behalf). · Strictly adhering to the Hospitals policy on confidentiality (for example, when acting as a liaison with area clergy) at all times. · Working with area clergy to enhance their access to visit and provide spiritual support to patients who are members of their congregation and have requested that their clergy visit them while they are patients. · Working across disciplines (e.g. Palliative Care staff, Hospice, Case Management, Nursing or other services) to assure in-depth continuation of patient care. · Offering religious services to patients (and their families) confined to the Hospital; or for the benefit of staff; or assisting in the planning and execution of religious services. **2. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: o score: N/A · Maintaining accountability to Hospital staff and other members of the Spiritual Care team through prompt responses to voice-mail, email messages or telephone calls. Also responding to personal or department pagers within ten minutes of receiving a page (during scheduled hours). · Maintaining accountability for time used in the execution of ones duties and responsibilities. · Participating in multi-disciplinary meetings as agreed/deemed appropriate. · Making appropriate referrals to other clinical staff based on a professional assessment of the patients needs. · Providing seasonal and special occasion worship experiences as called upon. · Completing other job-related assignments and special projects as assigned. STANDARDS OF BEHAVIOR Patient/Customer Centered · Anticipates and takes proactive steps to ensure customers needs are met · Places courtesy and service above routine and goes beyond customer expectations · Keeps patient/work environment neat and clean · Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible Respect · Keeps others well informed · Practices active listening · Develops and maintains positive working relationships · Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence · Seeks to understand patient's experience Integrity · Demonstrates integrity and strong business ethics · Utilizes time and resources in a prudent manner · Strives to continually improve department processes and services · Projects professional image through enthusiasm towards work, behavior and appearance Compassion · Demonstrates Beacon values verbally and through actions · Displays and exhibits caring behaviors with each interaction · Demonstrates self-awareness and sensitivity to the perceptions of others · Listens carefully to input and concerns and takes appropriate action · Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions Trust · Maintains confidentiality at all times · Fosters a sense of trust and collaboration among associates · Verbal and written communications are clear and effective · Responds to change in a positive manner ** ** ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: · Attends and participates in department meetings and is accountable for all information shared. · Completes mandatory education, annual competencies and department specific education within established timeframes. · Completes annual employee health requirements within established timeframes. · Maintains license/certification, registration in good standing throughout fiscal year. · Direct patient care providers are required to maintain current BC LS (C PR) and other certifications as required by position/department. · Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. · Adheres to regulatory agency requirements, survey process and compliance. · Complies with established organization and department policies. · Available to work overtime in addition to working additional or other shifts and schedules when required. ** ** Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: · Leverage innovation everywhere. · Cultivate human talent. · Embrace performance improvement. · Build greatness through accountability. · Use information to improve and advance. · Communicate clearly and continuously. Ministry students serving as Spiritual Care Interns becomefamiliar with the role of spiritual care in a health-care setting by engagingwith the spiritual care team, observing team members at work, and initiatingvisits with patients, families, and staff. Interns process their caringencounters with experienced board-certified chaplains. Interestedstudents may focus beyond individual spiritual care and are welcome to explorepossibilities for group facilitation, worship leadership, creatively addressingstaff stress and spiritual wellness, or engaging administration around issuesof mission integration. ** ** **