Access Center Representative Req #: 30103766 Category: Business Ops Facility: 750 Stephenson Business Center Department: Access Center Schedule: Full time Shift: Days Hours: 8:30a - 5p, M-F Hours per week: Access Center Representative Job Details: The Access Center Representative serves as a resource to consumers seeking physician referrals, medical information, and scheduling/registration for classes and simple diagnostic testing. Call center agents refer callers to Beaumont physicians that meet their needs and schedule appointments for physician office visits, and community health classes. Scheduling and registration processes ensure patient satisfaction; optimizes the use of staff and facilities; complies with clinical, legal and regulatory protocols; and reduces billing/insurance problems to ensure timely reimbursement. Staff provides information regarding Beaumont services and direct callers as needed. Standard Qualifications High school diploma or equivalent. Must be able to sit for extended periods of time for computer and phone work. Motivated, self-starter, organized and able to handle several tasks simultaneously. Completion of a medical terminology course or demonstrated knowledge and understanding of medical terminology is preferred. One year of customer service experience preferred. The work location is 26935 Northwestern Hwy. Southfield, MI 48033