Patient Experience Representative (CAT/CR) 46701BR Patient Services-Nursing Job Posting Description At Boston Childrens Hospital, success is measured in patients treated, parents comforted and teams taught. Its in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Center for Ambulatory Treatment and Clinical Research (CAT/CR) Department and discover how your talents can change lives. Yours included. The Patient Experience Representative will be responsible for: -Providing positive and effective customer service that supports departmental and hospital operations. -Scheduling patient encounters and procedures within the Boston and Waltham Infusion Programs. -Collaborating and communicating with referring providers, Patient Financial Services, Program Leadership and Pharmacy to facilitate management of complex patient issues. -Greeting and directing patients, families and visitors. -Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required -Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisor and routing patients/visitors to maintain efficient patient/visitor flow. -Serving as liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues. Following through on identified problems. -Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. Verifying, recording and processing patient demographics. Collecting all necessary clinical documentation and information. -Collection and reconciliation of documentation for charge entry. To qualify, you must have: -A high school level of educational development and one to two years of previous experience such as customer service, administrative, or experience in a health care setting. -The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. -The ability to work with diverse internal and external constituencies. 40 hours/week - Mondays-Fridays (7:00 am 3:30 pm) Boston Childrens Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best. Boston Childrens Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Status Full Time Shift Day Standard Hours per Week 40 Office/Site Location Boston