Job Description

About the opportunity

This is an exciting opportunity for individuals eager to help define customer needs and execute strategies to solve them. We have the privilege of launching new services, products, and integrations that deliver real value across four key everyday verticals.

This role in particular will start by supporting a portfolio of boutique fitness studios with their strategy, customer journey, marketing, and metrics. This individual will be hands-on and energetic about studio operator success, but will also be collaborative in helping us better define the offering, scaling it for success.

Job Responsibilities:

• Consult Xplor Growth Satellite (STL) Customers (primarily in Fitness and Wellbeing) on their marketing, sales, and customer journey strategy
• Provide excellent and strategic guidance to STL customers by proactively consulting them on their customer journey communications
• Deliver ideas, strategies, and materials that drive STL customer satisfaction, product/service adoption, and month-over-month retention
• Support in building a consultative high-touch product by incorporating automated ways to deliver marketing strategies at scale
• Efficient and timely launch and implementation of services with a high level of accountability
• Follow Standard Operating Procedures for the delivery of services to Xplor STL customers
• Has a blend of SaaS and consulting knowledge and can apply that background to the evolution of STL
• Proactively address client needs and improve the quality, reliability, and repeatability of STL services
• Be open to new and creative ways of adding customer value, helping to elevate the offering
• Operate in a fast-paced startup-type environment where you are open to and can help execute on new ideas and activities to drive customer success and generate revenue

The average base salary pay range for this role is between $70,000 - $75.000.

May be considered for a discretionary bonus.

Working arrangements:

US Remote: You can work fully remote in this position, provided you reside in the United States and have full working rights.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

You'll need:

• Experience in studio marketing, operations, or the fitness industry
• True love for customers and helping people
• Extensive experience in implementation, delivery, creation and development of service deliverables using various Xplor technologies or other software platforms
• Ability to support the Emerging Technologies Team with various projects in a remote setting
• Ability to execute strategic vision and to implement best practice processes
• Exceptional communication skills, both verbal and written, with self-awareness and strong client-facing presence to be able to effectively communicate with clients.
• Highly ethical, ability to demonstrate empathy, humility, motivation and listening skills
• Passion for fitness, health, and wellness, our vision, and the customer problems we are solving
• Marketing expert with an ear to the ground on the latest digital marketing trends and tactics

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

More about us

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.

Good to know

To be considered for employment, you must be legally authorized to work in the country you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit xplor.com/careers/.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.

We make it a priority to respond to every applicant.