Job Description

AT CARBON HEALTH, WE BELIEVE IN THE POWER OF HEALTH, OF MEDICINE, AND OF TECHNOLOGY. WE’VE BUILT A DIVERSE AND PASSIONATE TEAM OF EMPLOYEES WHO ARE ALL DRIVEN TO LEARN FROM ONE ANOTHER AND REACH CARBON HEALTH’S MISSION OF BRINGING HIGH-QUALITY HEALTHCARE TO EVERYONE.

• Ranked on Inc. 5000's list as the 2nd-fastest-growing private company in the U.S. in 2021
• Recognized as a LinkedIn Top 50 Startup in 2020
• More than 90 clinics in 14 states and growing with a goal to reach 1,500 clinics nationwide by 2025

This role sits onsite in our San Francisco headquarters. You'll see our brand come to life as you walk down the halls of where it all started and we need you to keep things running smoothly as we continue to grow!

We're looking for experienced IT Helpdesk Support. We are looking for someone who cares deeply about customer service, someone who will help ensure that our internal IT team provides the same level of exceptional service for staff IT needs as our medical team provides for Carbon Health patients. The IT Helpdesk Support II will help establish standards, develop workflow processes, and ensure that all Carbon Health internal customers are supported by an exceptional team that can solve all of their IT problems. If you're efficient, detail-oriented, and excel at prioritization, this role is perfect for you, as you help drive our company compliance goals. We're looking for extroverted introverts; someone who is also a great communicator: ensuring all documentation and team communication raises the bar!

You will lead aspects of provisioning, employee lifecycle and access management, network and telephony (including meeting and presentation management), and system security.

Your typical day will be filled with managing internal-facing systems, internal and external services, and IT related vendors. You will be part of a team that ensures all IT requests are accurately and quickly triaged. You will help build our internal IT knowledge base, and you will develop innovative ways to better the IT experience for our employees as we rapidly grow.

WHAT YOU'LL DO

• Lead providing solutions for day-to-day IT needs.
• Support our geographically diverse North American workforce.
• Provide proposals for scaling our ability to support for a rapidly growing headcount.
• Productize automating the delivery and support of IT services: including networking and telephony, remote device management, single-sign on, AV, and the enforcement of security and compliance standards.
• Manage staff needs and 3rd party vendors associated with providing IT help and services to internal customers by identifying, prioritizing, and confirming resolution of reported problems experienced with any and all IT services.
• Drive constant improvement with service and vendor management, metrics, self-service solutions, and by utilizing other request reduction approaches.
• Coordinate with vendors and with company personnel in order to facilitate purchases for  new offices and clinics, while optimizing for expenses and economies of scale.
• Keep our knowledge base up-to-date and provide training when needed.
• Identify ways to streamline common processes and ensure we maximize value within the IT function.
• Maintain asset inventory, software purchases, and software and service licenses.

ABOUT YOU

• You have great people skills and are driven to help: solving people's problems and improving the quality of their day.
• Experience deploying and managing systems such as GSuite, Jamf, Meraki, and other SaaS applications.
• You have the ability to learn quickly and you are comfortable evolving in a dynamic environment.
• You are experienced with assisting remote teams consisting of employees, partners, and vendors.
• You have been in a primary role within an IT organization.
• You have excellent communication and customer service skills – you work well with people and can put a frustrated user at ease.
• You have exceptional attention to detail, and exemplary ticketing/logging/documentation habits.
• On-site hybrid support will be required, currently remote.

PERKS

• Forward-thinking, transparent, and inclusive company culture
• Competitive salary, generous paid time off, learning time off, and paid holidays
• Comprehensive benefits package including medical, dental & vision Insurance with 100% of monthly premium covered for employees & 80% for dependents
• 401k with employer match, FSA, HSA, and dependent care options
• Employee referral bonus program, employee resource groups, and professional development through Udemy Business

COVID VACCINATION REQUIREMENT FOR CANDIDATES SEEKING EMPLOYMENT: Carbon Health, as both a healthcare provider and a federal contractor, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants.  Carbon Health has therefore implemented a requirement that all employees be fully vaccinated.  Candidates seeking employment with Carbon Health will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date unless a medical or religious exemption has been approved and a reasonable accommodation has been granted; and (2) submit proof of vaccination prior to their start date.  The preceding is a condition of employment with Carbon Health.

Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we provide patients with omnichannel care, designed to meet them where they are by delivering care across a variety of access points, including in-person clinics, virtual care and remote patient monitoring (RPM). Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.

Company Description

Carbon Health is the leading national healthcare provider with a mission to bring world-class healthcare to everyone. Leveraging its unique technology platform, Carbon Health provides its patients with omnichannel care: seamless care from the same trusted providers at a wide variety of access points, including urgent care, primary care, virtual care, pop-up sites, the Carbon Health app, and on-site at their employers. Carbon Health also provides value-based care to enterprise partners across a broad range of industries, including academia, sports, entertainment, biotechnology, and travel. Apply today, join our team and make an impact!