Care Coordinator – Caring Senior Service, South Carolina (Horry County)

A Care Coordinator manages client care services and acts as the bridge between clients, caregivers, and the office team to ensure high-quality in-home support.

Core Responsibilities

1. Client Care Management

• Conduct initial phone call for new clients (needs, preferences, safety concerns)
• Monitor client satisfaction and adjust services as needed
• Perform periodic check-ins (phone or in-home visits)

2. Caregiver Coordination

• Match caregivers to clients based on skills, personality, and availability
• Communicate schedules and care expectations
• Address caregiver concerns or performance issues
• Support training or onboarding when needed

3. Scheduling & Logistics

• Coordinate and maintain caregiver schedules
• Handle last-minute call-offs and find replacements quickly
• Ensure all shifts are properly staffed

4. Communication Hub

• Act as the main point of contact for clients and families
• Collaborate with healthcare professionals (nurse)
• Relay important updates between caregivers and management

5. Documentation & Compliance

• Maintain accurate client records and care notes
• Ensure services meet state regulations and company policies
• Track incidents, changes in condition, and service adjustments

6. Problem Solving & Crisis Management

• Respond to emergencies or urgent client needs
• Resolve conflicts between clients and caregivers
• Adapt care plans quickly when situations change

Required Skills & Qualifications

• Experience in healthcare, home care, or social services
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly
• Basic computer skills (scheduling systems, documentation)
• Often requires a valid driver's license (for home visits)

❤ Typical Work Environment

• Mix of office work and field visits (client homes)
• Fast-paced and sometimes unpredictable (due to staffing changes)
• Highly people-focused—lots of phone calls and coordination