APPLICATION ANALYST II - Dragon Medical One **Key Functions (Can work
remotely)** * ProviderDragon Medical One Technical Support to end users
across all of CHI markets. * Implements, upgrades and supports
application systems. * Assures that all systems are fully tested before
implementation into production. Troubleshoots and resolves reported
system and application problems in the test and production environments.
- Documents and describes process and procedures relating to current and
future systems environments. * Trains and educates users on system
functionality and capability. Responsibilities * Provides Level 2
and 3 support for day-to-day production issues in Dragon Medical One,
maintaining documentation in the appropriate tracking systems while
adhering to prescribed escalation & change control procedures . *
Provides leadership and support to a super-user groups. * Supports
standardization of documentation and the integration of applicable
standards and practices. * Application Solution Architect, Application
Developers, and TechnicalAnalysts. * Provides documentation and delivery
of training on assigned applications * Interacts with business teams to
develop application requirements and * deployment plans * Participates
in coordinating installation of application changes. * Installs
maintenance/patches and software upgrades. * Participates in
coordinating the transition from implementation to production and
application support. * Develops orders/clinical documentation according
to required specifications * Documents business and system processes and
procedures through the use of industry standard process flow and flow
charting techniques. * Provides documentation on the application systems
environment. * Develops application back-up and recovery procedures. *
May require on-call coverage responsibilities Skills, Requirements,
and Certifications (Includes specific or unique technical skills /
knowledge / experience * Bachelors Degree in a related field or may
substitute an equivalent * combination of education and experience. *
Knowledge of ITIL environments preferred. * 3-5 years desktop support
experience with at least some commercial experience supporting and
configuring Dragon. * Excellent customer service and communication
skills. * Strong troubleshooting experience. * Basic EMR knowledge is a
big plus. * Healthcare experience preferred. **Primary Location:
**COLORADO-ENGLEWOOD-DENVER INVERNESS **Work Locations: ** **Job:
**Recruiter Select Job Field **Organization: **KentuckyOne Health
**Schedule: **Full-time