Inpatient Service Spec Children's Hospital Colorado 164 reviews -
Aurora, CO Part-time Department: 8th Floor - Medical Hours per week: 32,
eligible for benefits Shift: day shifts, shift lengths vary, 12 and 10
hour shifts. Job Overview The Inpatient Service Specialist (ISS)
provides administrative and high level customer service support to
patients, families and internal team members. The ISS facilitates the
Patient-Family Experience in the inpatient units at the main campus.
Additional duties may include, but are not limited to, greeting and
directing patients and families to various locations; collecting
information from patients/families and entering it into a medical
records system; answering and routing telephone inquiries; interacting
with patients and families in order to determine and best meet their
needs; and copying, scanning and/or filing various documents.
Responsibilities Population Specific Care * No direct patient care.
Essential Functions An employee in this position may be called upon to
do any or all of the following essential functions. These examples do
not include all of the functions which the employee may be expected to
perform. * Facilitates family and patient orientation to the
unit/clinic, inclusive of all patient and family amenities (videos,
kitchen, lounge, phones, data ports, and etc.). * Conducts patient and
family rounding to ensure patients/familys comfort level and to provide
excellent customer service. * Provides general support for
administrative functions and processes that support a department and its
team members. * Arranges and schedules meetings ,including conference
calls and seminars. * Creates and maintain files and/or filling systems.
- Provides a high level customer service support and assistance to
patients, families, physicians and internal team members. * Performs
reception duties utilizing various systems including telephone, fax
machine, mail services, and email and copy services. * Performs data
entry functions, including patient demographic information and patient
updates in a medical records system. * Performs responsibilities related
to creating patient identification cards, including photographing
patients. * Supports patient safety by adhering to all infection control
policies and safety guidelines. * Utilizes and remains up-to-date with
department office operations and established policies and procedures.
Other Information COMPETENCIES * BUILDING CUSTOMER LOYALTY - Meeting and
exceeding internal or external customer expectations while cultivating
relationships that secure commitment and trust. * COLLABORATING -
Working cooperatively with others to help a team or work group achieve
its goals. * COMMUNICATION - Conveying information and ideas clearly and
concisely to individuals or groups in an engaging manner that helps them
understand and retain the message; listening actively to others. *
CONTINUOUS LEARNING - Actively identifying new areas for learning;
regularly creating and taking advantage of learning opportunities; using
newly gained knowledge and skill on the job and learning through their
application. * DIVERSITY & INCLUSIVITY Is sensitive to cultural
diversity, race, gender, and other individual differences in the
workforce; recognizes the value of diverse perspectives and experiences
and fosters a work environment reflective of the community at large. *
MANAGING WORK - Effectively managing ones time and resources to ensure
that work is completed efficiently. * QUALITY ORIENTATION -
Accomplishing tasks by considering all areas involved, no matter how
detailed; showing concern for all aspects of the job; accurately
checking processes and tasks; being watchful over a period of time. *
Must have a proficient knowledge of basic office equipment. SCOPE AND
LEVEL Guidelines: Guidelines are generally numerous, well established,
and directly applicable to the work assignment. Work assignment and
desired results are explained by general oral or written instructions.
Complexity: Duties assigned are generally repetitive and restricted in
scope but may be of substantial intricacy. Employee primarily applies
standardized practices. Decision Making: Decisions or recommendations on
non-standardized situations are limited to relating organizational
policies to specific cases. Brings non routine issues to supervisor.
Problems that are not covered by guidelines or are without precedent are
taken up with the supervisor. Communications: Contacts with the public
or employees where explanatory or interpretive information is exchanged,
gathered, or presented and some degree of discretion and judgment are
required within the parameters of the job function. Supervision
Received: Under normal supervision, within a standardized work
situation, the employee performs duties common to the line of work
without close supervision or detailed instruction. Work product is
subject to continual review. Qualifications * EDUCATION High School
Diploma or equivalent. * EXPERIENCE One year of administrative/clerical
experience in a customer service environment. * EQUIVALENCY A relevant
associate or bachelor degree may substitute for the required experience
on a year for year basis. Physical Requirements Ability to Perform
Essential Functions of the Job * Audio-Visual: Color Discrimination Fair
- Audio-Visual: Depth Perception Fair * Audio-Visual: Near Vision: Good
- Audio-Visual: Far Vision: Good * Audio Visual: Hearing: Good * Motion:
Bend : Up to 1/3 of the time * Motion: Reach up to 1/3 of the time *
Motion: Carry up to 1/3 of the time * Motion: Pull up to 1/3 of the time
- Motion: Push up to 1/3 of the time * Weight Lifted/Force Exerted: Up
to 10 lbs. or more, up to 1/3 of the time * General Activity: Stand/Walk
up to 4hrs a day * Use of hands/feet: Precise Motion Function (or fine
manipulation) Work Environment * Equipment: telephone, computers, fax
machines, copiers, reading reports/graphs * Exposure: Exposure to
blood/body fluid: Occasional * Exposure: Exposure to cold/heat:
Occasional * Exposure: Exposure to infectious disease: Occasional *
Mental and Emotional Requirements: Manages stress appropriately * Mental
and Emotional Requirements: Works with others effectively Equal
Employment Opportunity It is our intention that all qualified applicants
be given equal opportunity and that selection decisions be based on
job-related factors. We do not discriminate on the basis of race, color,
religion, national origin, sex, age, disability, or any other status
protected by law or regulation. Be aware that none of the questions are
intended to imply illegal preferences or discrimination based on
non-job-related information. 8 hours ago - save job - original job Apply
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