Job Description

As an Engagement Manager, you play a critical role in getting our customers set up and transacting on the Classy platform, ensuring our customers see a positive return on their investment in Classy.

As a member of the Professional Services team, you will play a pivotal role in the initial account configuration, training, and delivery of implementation services.  As the initial touch point in a customer's experience after purchasing Classy, you will be a critical player in driving short- and long-term customer success, helping each customer fully realize the opportunities that Classy brings to their organization. 

To be successful in this role, the Engagement Manager will work across a matrixed environment, including Sales, Customer Success, and Operations, bringing customer objectives to fruition through cross-departmental collaboration and communication. 

The ideal candidate is experienced in SaaS or consulting, has a passion for helping customers, and has an outstanding aptitude for applying technology to achieve results. 

WHAT YOU'LL DO:

• Serve as a Classy platform expert training customers with varying levels of sophistication and technical ability.
• Understand the goals & objectives of new customers and solve for through the implementation process and beyond.
• Work closely with clients and their tech teams to fully integrate Classy.
• Guide clients through the activation, configuration, and product training modules. 
• Train clients in platform basics and provide progressive guidance throughout the implementation process.
• Develop and communicate short and long-term business objectives to a cross-functional team.
• Track and maintain accurate client records, and ensure clients hit key activation and implementation milestones using Gainsight and Salesforce. 
• Advocate for additional product innovation and new features through customer insights.

WHAT YOU BRING (REQUIRED):

• 3+ years of experience and success in customer success management or account management experience.
• A proven track record of hitting and exceeding goals.
• Bachelor's Degree required.

WHAT WOULD BE AWESOME TO HAVE (PREFERRED):

• Project Management experience a plus.
• Nonprofit online fundraising experience a plus.
• SaaS/Internet experience a plus.

OUR AMAZING PERKS!

• Unlimited paid time off (PTO)
• Generous company holiday schedule
• 10 half-day Fridays annually
• 20 hours of paid volunteer time off
• Monthly parking pass, public transit pass, or ride-share allowance 
• Pet-friendly office
• Generous parental leave benefits
• Variety of Classy Communities (affinity groups) offered - Toastmasters, Pride Club, etc.
• Annual stipend for professional & personal development 
• Fitness membership discounts
• As much coffee, cold brew, and kombucha as you can drink
• Monthly employee development courses
• Expansive office in downtown San Diego overlooking Petco Park and the ocean

ABOUT CLASSY Classy is a social enterprise that creates world-class online fundraising software for nonprofits, modernizing the giving experience to accelerate social impact around the world. Based in San Diego, CA, Classy is trusted by organizations of all sizes, from the fastest-growing nonprofits like Team Rubicon and The Trevor Project, to some of the world's largest social organizations, such as The Salvation Army, Robin Hood Foundation, and Shriners Hospitals for Children. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org or follow Classy on Twitter @Classy.

DEDICATION TO DIVERSITY Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.