Job Description
Classy's Customer Success Management Team is looking for a Customer Success Manager. The ideal candidate will be an expert relationship builder, organized, and can juggle multiple priorities.
WHAT YOU'LL DO:
WHAT YOU BRING (REQUIRED):
Proven track record working in customer success or a customer-facing role
Highly organized, collaborative and detail-oriented
Proactive/results-driven mindset with a bias for speed and action
Excellent communication (verbal/written) and interpersonal skill
Excellent time management skills.
Are a great listener & question asker who can grasp customers' needs and suggest timely solutions
Strong problem-solving skills
Professional executive presence
Project management skills
Skilled at partnering cross-functionally to solve technical support issues effectively and identifying when issues need to be escalated
Proficient at assessing customers' risks and recommending appropriate service offerings to proactively address.
Can identify new opportunities to enhance the Classy business or our customers' online fundraising programs.
A minimum of 3 years of experience in a customer-facing role
Driven, self-motivated, enthusiastic and with a "can-do" attitude
Preferred: Knowledge of the non-profit industry, how it operates and the unique challenges it presents.
OUR AMAZING PERKS!
ABOUT CLASSY
Classy is a B Corp Certified _social enterprise that helps nonprofit organizations maximize their impact through a suite of world-class, online fundraising tools to accelerate social impact around the world. Based in San Diego, CA and trusted by organizations of all sizes, from the fastest-growing nonprofits like Team Rubicon and The Trevor Project, to some of the world's largest social organizations, such as The Salvation Army, Robin Hood Foundation, and Shriners Hospitals for Children, nonprofits use Classy's platform to raise money, engage their communities, and advance their missions. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $2 billion for social good. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org or follow Classy on Twitter @Classy. _
DEDICATION TO DIVERSITY
Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.
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