Job Description

We are looking for a Strategic Account Manager to join our team in San Diego, CA! A great opportunity to a sales oriented individual who is interested in the renewals and up-selling side of the division!

WHAT YOU'LL ACCOMPLISH:

• Proactively manage the expansion, up-sell and renewal process for top strategic accounts assigned to your book of business by developing and driving strategic account plans and demonstrating strong negotiation skills
• Develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.
• Serve as the account quarterback internally by working cross-collaboratively with other teams and senior management to ensure successful renewal and expansion of accounts
• Identify customer needs and demonstrate strong account management capabilities to drive expansion, upgrade and renewal activities associated with each account.
• Be an expert negotiator using Classy subscription, support, and product add-ons to provide value to the client and Classy.
• Monitor customer health metrics to identify and escalate risk and successfully forecast renewal rates and upsells.
• Communicate risk clearly and work cross functionally to develop resolution strategies.
• Provide regular updates on renewal status and forecast to management and escalate as appropriate.
• Drive conversations with customers on multi-year contracts and other favorable terms for Classy and the client.
• Source and close upgrades for clients in your book of business

WHAT YOU BRING (REQUIRED):

• 3+ years of experience in a full sales cycle role and/or account management role (over the phone/web preferred)
• Excellent communication skills & dynamic phone presence--no fear of the phones
• Skilled strategic thinker who is always able to see the bigger picture and excited to think about challenges in new and creative ways
• Stellar negotiator who understands the clients and business needs and is able to drive win-win outcomes for both parties
• An acute attention to detail and ability to juggle many moving pieces at once
• Expert organizer and keen ability to properly prioritize your book of business based on level of importance and contract value
• Competitive by nature and a true go-getter--someone who is never satisfied with just hitting quota
• Thrive on change while remaining highly organized, optimistic, and coachable

WHAT WOULD BE AWESOME TO HAVE (PREFERRED):

• A proven track record of hitting and exceeding quota.
• Demonstrated ability to listen, negotiate, and present to clients.  
• Experience using a CRM, preferably Salesforce

OUR AMAZING PERKS!

• Unlimited paid time off (PTO)
• Generous company holiday schedule
• 12 half-day Fridays annually
• 20 hours of paid volunteer time off
• Monthly parking pass, public transit pass, or ride-share allowance 
• Pet-friendly office
• Generous parental leave benefits
• Variety of Classy Communities (affinity groups) offered - Toastmasters, Pride Club, etc.
• Annual stipend for professional & personal development 
• Fitness membership discounts
• As much coffee, cold brew, and kombucha as you can drink
• Monthly employee development courses
• Expansive office in downtown San Diego overlooking Petco Park and the ocean

ABOUT CLASSY Classy is a social enterprise that creates world-class online fundraising software for nonprofits, modernizing the giving experience to accelerate social impact around the world. Based in San Diego, CA, Classy is trusted by organizations of all sizes, from the fastest-growing nonprofits like Team Rubicon and The Trevor Project, to some of the world's largest social organizations, such as The Salvation Army, Robin Hood Foundation, and Shriners Hospitals for Children. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org or follow Classy on Twitter @Classy.

DEDICATION TO DIVERSITY Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.