Education Training Specialist I - Epic Healthy Planet/Phoenix Module - Req #: 33038 - location: Beachwood, OH - facility: Cleveland Clinic Administrative Campus - professional area: Support Services - department: RCM Revenue Cycle Training - jobcode: T98771 - schedule: Full time - shift: 8:00am-5:00pm - Job Details Job Summary: Delivers select training to caregivers and creates and maintains a positive and professional learning environment. Sets the standards and expectations through example in his/her conduct, work ethic, integrity and character and is able to motivate trainees through effective training methodologies in large group, small group and individual classroom dynamics. Job Responsibilities: - Delivers select training to caregivers. - Creates and maintains a positive and professional learning environment. - Sets the standards and expectations through example in his/her conduct, work ethic, integrity and character. - Able to motivate trainees through effective training methodologies in large group, small group and individual classroom dynamics. - Utilizes a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs. - Monitors, measures and communicates effectiveness of training programs.

• Documents training outcomes and reports issues. - Assesses trainees abilities, skills and learning outcomes. - Analyzes post training survey data in order to improve training effectiveness. - Conducts end-user Epic training in support of enterprise initiatives. - Provides post-training support to expedite learning transfer to work site. - Conducts post-training monitoring to ensure learning transfer has occurred. - Provides on-site go-live support. - Provides on-site training to fit clients needs. - Modifies training to meet clients needs. - Administers competency and performance based assessments. - Addresses the Epic User Hotline and HEAT tickets, provides and tracks resolution. - Provides training on, and according to, Standard Operating Procedures and JCAHO standards. - Maintains compliance and HIPAA standards. - Conducts train-the-trainer. - Other duties as assigned. Education: - Associates Degree in Education, Health Service Administration or related field required. - Two years of training experience may offset the degree requirement. Certifications: - ITIL Foundation certification required within 6 months of position start date Complexity of Work: - Strong organizational, verbal and written communication, and problem-solving skills required. Requires ability to speak effectively in front of large audiences. - Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. - Requires ability to handle stress, difficult situations and a fast paced environment. - Must be flexible, adaptable and able to handle change. - Ability to work a flexible schedule including weekends and evenings to accommodate customer needs. - Ability to travel to various Cleveland Clinic facilities and locations within Ohio, Nevada, Florida and other locations as applicable. - Requires time management and teamwork skills. - Knowledge of Microsoft products: Excel, PowerPoint and Word applications preferred. - Good computer aptitude required. Work Experience: - A minimum of one year of training/teaching experienced required. - One year health care and/or health insurance experience preferred. - Previous experience working with adult learners preferred. Physical Requirements: - Requires ability to stand 80% of the time. - Requires frequent data entry, sitting, standing and walking. - Must have normal or corrected vision, hearing and speech. - Must be able to sit for extended period of time. - Must be able to lift, pull and transport training materials up to 25 pounds. Personal Protective Equipment: - Follows standard precautions using personal protective equipment. Keywords: Education, Teaching, Elearning, Instructional Design #LI-WF1 The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinics Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility. Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities