Account Representative II Cleveland Clinic 2,293 reviews - Cleveland, OH Performs a specific operational responsibility within a functional unit within revenue cycle management including customer service, insurance billing and follow-up processes for commercial and government payers, insurance verification, cash application, credit balance resolution and/or account reconciliation. Responsibilities: * Recommends and executes policies and procedures to the supervisor to ensure the timely resolution of patient service and third party reimbursement issues to foster an environment of total customer responsiveness. * Performs customer service, insurance billing and follow-up processes for commercial and government payers, insurance verification, cash application, credit balance resolution and/or account reconciliation. * Provides input to management obtained from various insurance companies, outside agencies and patients regarding reimbursement and customer service related issues. * Recommends and executes changes to customer service programs in accordance with changes in insurance regulations from data obtained from various groups. * Provides feedback to supervisor to assist the department liaison with various departments and physicians in regards to various issues including diagnosis coding. Complies and assists with the implementation of management reporting systems to ensure accurate and timely reporting of department goals and results. * Assists with the development, implementation and execution of a quality control program for the timely and accurate resolution of patient and insurance inquiries. * Other duties as assigned. Education:

• High School Diploma or GED required. * An Associate's degree may offset one year of the experience requirement. * A Bachelor's degree may offset the two year experience requirement. Certifications: * None required. Complexity of Work: * Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. * Must be able to work in a stressful environment and take appropriate action. Work Experience: * Minimum two years of experience in a patient account or financial environment. * An Associate's degree may offset one year of the experience requirement. * A Bachelor's degree may offset the two year experience requirement. * Knowledge of patient accounts which includes customer service, insurance processing, insurance verification and cash application. * Knowledge of additional specialized function may be required such as third party payors, Medicare processing, hospital and physician billing and pricing, CPT4/ICD code application. * Must have excellent verbal and communication skills. Physical Requirements: * Manual dexterity to operate office equipment. * May require periods of sitting, standing and the ability to walk to various locations throughout the Foundation to attend meetings; must have normal or correction vision to clearly communicate verbally by phone or in person. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinics Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility. Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities 10 hours ago - save job - original job Apply On Company Site Other jobs you may like Account Representative Mariner Finance - Northfield, OH 19 days ago Sales Account Representative Owens Print & Creative Solutions - Cleveland, OH 3 days ago Easily apply Healthcare Account Representative Gordon Food Service - Valley View, OH 30+ days ago Account Representative Human Arc (A Centauri Health Solutions Company) - Cleveland, OH 30+ days ago Account Representative - Premium Assist Human Arc (A Centauri Health Solutions Company) - Cleveland, OH 21 days ago * Account Representative jobs in Cleveland, OH * Jobs at Cleveland Clinic in Cleveland, OH * Account Representative salaries in Cleveland, OH Cleveland Clinic Cleveland Clinic 2,293 reviews Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit multispecialty academic medical center that integrates clinical and... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume