POSITION DESCRIPTION

Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

PRIMARY RESPONSIBILITIES:

• Acts as a resource for physicians and staff regarding operations, network provider options, and systems
• Outreach to enrollees to provide assistance or guidance, such as information about out-of-pocket costs, identification of service providers, encouragement for and facilitation of preventive screenings and chronic care services
• Triage to services, such as Care Management and other internal services. Works collaboratively with the Network Management, and physician offices to ensure optimal patient experience and clinical outcomes
• Assists in the distribution of materials to the provider's offices.
• Assists in the enhancement of communication and care coordination between multiple physicians caring for an patient

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Join us today and we can provide you with meaningful challenge that can result in a strong sense of impact and fulfillment. It's truly an opportunity to do YOUR LIFE'S BEST WORK.(SM)

North American Medical Management, California, Inc. (NAMM) develops and manages clinician networks, offering a full range of services to assist physicians and other clinicians in their managed care and business operations. For over 17 years, NAMM has been an innovator in health care with a track record for quality, financial stability, extraordinary services and superior electronic capabilities. Prime Care Medical Network is a key affiliate. OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

REQUIRED QUALIFICATIONS:

• HS Diploma or GED
• 2+ years of physician office practice operations or patient customer service case management
• Working knowledge of medical terminology and / or equivalent combination of education and experience
• Proficient with MS Word, Excel and Outlook

PREFERRED QUALIFICATIONS:

• Certified Medical Assistant

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.