Reporting to the Administrator, CCSNC, the Receptionist, using specified procedures, operates a console telephone switchboard; practices customer service when greeting and providing direction to visitors and residents after ascertaining their needs, and performs all duties as stated below.
Assigned duties are implemented in a manner appropriate to the age-specific needs of the residents served.
Type of supervision exercised: none. Jobs reporting to position: none
EDUCATION:
High school diploma or equivalent experience preferred.
WORK EXPERIENCE:
Experience working with public preferred.
SPECIAL EMPLOYMENT REQUIREMENTS:
Clearances required: PA State Police criminal history check
and PA Department of Aging FBI fingerprint clearance (if applicable).
Must have excellent verbal and written communication skills and interpersonal skills for effective interaction with associates and general public.
Working knowledge of personal computer preferred.
Individual must be punctual, thorough, dependable and organized.
PHYSICAL DEMANDS:
Sedentary Work_:_ duties require exerting up to 10 lbs. of force occasionally (approx 10-33% of shift) and/or a negligible amount of force frequently (approx 33-66% of the time) to lift, carry, push, pull, or otherwise move articles such as files.
Involves sitting most of the time, but may involve walking or standing for brief periods of time.
Ability to transport self throughout facility is required.
ACCIDENT OR HEALTH HAZARDS:
No unusual accident or health hazards inherent in position.
WORKING CONDITIONS:
Works in a well-lit office environment.
Required Skills
+--------------------------------------------------------------------------+ | CHARACTERISTIC DUTIES & RESPONSIBILITIES OF JOB: | | | | E = Essential Element NE = Nonessential Element | +--------------------------------------------------------------------------+ | 38% Answers telephones and makes proper connections to persons | | requested, refer calls, takes messages, operates PAS (Public Address | | System). (E) | +--------------------------------------------------------------------------+ | 28% Greets visitors and residents. Answers questions and gives general | | information as appropriate. Distributes staff paychecks on off hours of | | scheduling department (E) | +--------------------------------------------------------------------------+ | 9% Responsible for announcing fire alarms and informing entire facility | | of location when alarm is sounded, and responsible for notifying | | security and appropriate personnel of disasters, bomb threats, etc. (E) | +--------------------------------------------------------------------------+ | 8% Sorts all incoming facility mail and distributes to the proper | | department. Uses discretion when sorting resident’s mail to determine | | if resident is capable of receiving/handling mail. Verifies information | | regarding residents with social work department. Forwards mail to | | discharged residents or family members. (E) | +--------------------------------------------------------------------------+ | 5% Responsible for calling the various area hospitals each morning to | | request the status of residents who have been transferred out to a | | hospital and communicates this information to the Business Office. (E) | +--------------------------------------------------------------------------+ | 4% Monitors general appearance of reception area and lobby, i.e., | | watering plants, straightening tables, etc., to maintain neat and | | orderly appearance. (E) | +--------------------------------------------------------------------------+ | 3% Assists departments with stuffing and mailing of various material, | | as needed. (E) | +--------------------------------------------------------------------------+ | 3% Supervises sitting area and notifies Nursing staff / Social Services | | when needed. (NE) | +--------------------------------------------------------------------------+ | 2% Schedules conference rooms for meeting and special events. (NE) | +--------------------------------------------------------------------------+
Required Experience
+--------------------------------------------------------------------------+ | CHARACTERISTIC DUTIES & RESPONSIBILITIES OF JOB: | | | | E = Essential Element NE = Nonessential Element | +--------------------------------------------------------------------------+ | 38% Answers telephones and makes proper connections to persons | | requested, refer calls, takes messages, operates PAS (Public Address | | System). (E) | +--------------------------------------------------------------------------+ | 28% Greets visitors and residents. Answers questions and gives general | | information as appropriate. Distributes staff paychecks on off hours of | | scheduling department (E) | +--------------------------------------------------------------------------+ | 9% Responsible for announcing fire alarms and informing entire facility | | of location when alarm is sounded, and responsible for notifying | | security and appropriate personnel of disasters, bomb threats, etc. (E) | +--------------------------------------------------------------------------+ | 8% Sorts all incoming facility mail and distributes to the proper | | department. Uses discretion when sorting resident’s mail to determine | | if resident is capable of receiving/handling mail. Verifies information | | regarding residents with social work department. Forwards mail to | | discharged residents or family members. (E) | +--------------------------------------------------------------------------+ | 5% Responsible for calling the various area hospitals each morning to | | request the status of residents who have been transferred out to a | | hospital and communicates this information to the Business Office. (E) | +--------------------------------------------------------------------------+ | 4% Monitors general appearance of reception area and lobby, i.e., | | watering plants, straightening tables, etc., to maintain neat and | | orderly appearance. (E) | +--------------------------------------------------------------------------+ | 3% Assists departments with stuffing and mailing of various material, | | as needed. (E) | +--------------------------------------------------------------------------+ | 3% Supervises sitting area and notifies Nursing staff / Social Services | | when needed. (NE) | +--------------------------------------------------------------------------+ | 2% Schedules conference rooms for meeting and special events. (NE) | +--------------------------------------------------------------------------+