Job Description
JOB SUMMARY:
Responsible for providing highly responsive, rapid, and reliable voice communications utilizing equipment including but not limited to, hand-held radio transmitter, computer-aided telephone switchboard, and computer terminal. Administers the resolution of minor and major emergency situations and/or alarms within the hospital or on hospital property. Interacts with vendors, patients, families, and visitors ranging from school-age children to the elderly.
JOB TASK LIST
**** Responsible for operating a hand-held radio transmitter, telephone switchboard, computer terminal with input keyboard, and other equipment as needed.
**** Receive, screen and process calls for emergency codes and non-emergency service, both from the team members of Upper Chesapeake Health System and the public.
3. Coordinates response to emergency, life-threatening patient conditions. Supply and/or relay information via radio to appropriate Security Personnel and Team Members engaged in Code Responses, maintain a written and computer-generated record of response, location, involvement, and time parameters for Code Responses, and monitor Code situations to dispatch Police, Fire, or EMS uniform response if needed.
4. Monitor alarm systems including fire, water flow, emergency panic alarms, door activation alarms, boiler room, air pressure, and emergency room and behavior health areas.
5. Maintain proper order of equipment including but not limited to, shift check of Fire Alarm Printer, and review Pass-on Log Book, shift radio test to Security Officers.
6. Interact with visitors and patients complying with their needs and/or requests for appointments and transportation to treatment areas. Communicate professionally and avoid using slang, sarcasm, or inappropriate/abusive language while speaking with callers or clients in person.
8. Responsible for the switchboard area security allowing only authorized personnel in the area to avoid unnecessary background noise and ensure patient confidentiality
9. Monitor observation cameras covering all areas of the hospital property both inside the building and outside parking lots.
10. Interact well and collaborate with other team members, appropriately brief oncoming Communications Operators, maintain the switchboard area in a high state of cleanliness and maintain respect to equipment.
11. Maintain orderly flow of traffic in accordance with set procedure for toll facility and access/egress gates for the parking garage facility
12. Demonstrates interpersonal skills appropriate to the age/developmental stage of the patient, family and/or visitor.
( ) Newborn ( ) Toddler/Preschooler (X) School Age (X ) Adult (X) Elderly
13. Is required to work a 24/7 operation including but not limited to split shifts, days, nights, weekends, holidays, and extra hours as needed.
13. Perform other duties as assigned.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Education & Training: High school diploma or equivalency
_Work Orientation & Experience: _ Experience operating a multi-line switchboard preferred. Computer Experience.
Skills & Abilities: Excellent verbal communications skills and good manual dexterity. Ability to quickly analyze problems and develop and implement solutions. Outstanding service excellence skills. Must be able to work well under pressure and during emergency situations. Able to quickly dispatch incoming calls.
Additional Information
REPORTING RELATIONSHIPS:
Supervised by: Reports to Chief Communications Operator
Supervision provided to None – may help orient new Communications Operators
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $17- $22.47
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide
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