Job Description

Community Hospice is seeking a dynamic HOSPICE SALES AND MARKETING to join our Community Hospice family in Modesto, CA. As the largest and oldest nonprofit hospice and community-based palliative care provider in the Central Valley, Community Hospice has been supporting and providing services to our community since 1979. Our mission is to embrace individuals and families facing life-changing journeys, enhancing quality of life for all. Accredited by CHAP (Community Health Accredited Program), our services extend to over 2,000 patients each year wherever they call home.

SUMMARY: Under the general direction of the Director of Business Development, the Hospice Sales and Marketing is charged with the responsibility of positively promoting Community Hospice as the hospice and palliative provider of choice. As a member of the Business Development team, the Hospice Sales and Marketing will provide education to customers on end of life care and palliative topics and maintain regular communication with medical professionals, to maintain the mission of Community Hospice in accordance with CHAP, Medicare/Medi-Cal legislated mandates. The Hospice Sales and Marketing is also responsible for planning marketing activities in an assigned area, customer service, and supporting business relationships with healthcare providers, including physicians, hospitals, Skilled Nursing Facilities (SNF) and Residential Care for the Elderly (RCFE) facilities.

RESPONSIBILITIES:

1. Accountable for assigned account with goals and results. Focuses on providing solutions and executing them. Ability to collaborate with a team to manage territory, to conduct sales calls and generate referrals by building long-term business partnerships.

2. Develops sales messaging and strategies that align to the customers needs to ensure appropriate patients gain access to Community Hospice services. Gather and organize account related information and input in the Customer Relationship Management (CRM) the key customer opportunities and contacts.

3. Daily use of CRM tool in order to capture needs of customers and strategy for continued service utilization.

4. Open to and proactively applies coaching feedback from Director of Business Development and Senior Hospice Sales and Marketing with the intention of improving various skillsets.

5. Timely completion of administrative duties: expense reports, payroll entry, CRM reporting and other administrative tasks by required deadlines.

6. Works collaboratively and leverages opportunities with Community Hospice internal customers: Community Hospice Medical Director and Associate Medical Directors, team managers and overlapping team disciplines, Care Services, Admission Nurses, and Senior Managers.

7. Visits prospective patients/families as directed by Director of Business Development to provide explanation of services, determine patient decisional capacity/selection of appropriate surrogate decision maker, provide information regarding services, complete all intake documents and record contact summary in the clinical record.

REQUIREMENTS: 

1. Bachelors Degree in Communications, Education, or Health from an accredited college or university preferred.

2. Excellent organizational, communication and interpersonal skills through all levels of the organization and with members of the general public.

3. Two years of previous job experience demonstrating customer service or sales related job responsibilities.

4. Strong commitment to teamwork and customer service both internally and externally required, by maintaining communication and being accountable to all customers.

5. Excellent selling, organizational, problem solving skills and the ability to appropriately represent Community Hospice to a targeted referral source audience.

6. Ability to travel within assigned territory and communicate by cell phone when working outside of the office.

7. Self-starter with a high degree of initiative, motivation, flexibility, energy and creativity.

WORK ENVIRONMENT: The main environment for this position is in hospitals, facilities, physician offices and patients' homes, which vary in levels of cleanliness, accessibility, and climate control. The employee may be exposed to virus, disease and infection from patients. The employee may experience situations, with emotionally disturbed, substance abuse, serious illness, and deceased patients. While performing the duties of this position, the employee will travel by automobile and is exposed to changing weather conditions.

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Company Description

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