At OPTUM, the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OPTUMSERVE. OPTUMSERVE provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans.

By joining OPTUMSERVE you are part of the family of companies that make UNITEDHEALTH GROUP a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by OPTUM in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing YOUR LIFE'S BEST WORK.(SM)

Responsible for testing, repairing, and providing regular maintenance support on laptops, tablets and computers. Complete Service Desk tasks as assigned; provide technical support for LHI's group events, educate end-users on how to resolve various hardware and software problems and provide appropriate resolution. Manage accurate inventory of technical equipment and prepare equipment for proper shipping, moves and installations as necessary. Support additional technical needs with audio and dental equipment.

• Responsible for the management of technical equipment including patches and cloning laptops and repairing equipment.
• Troubleshoot and provide phone support for internal and external customers regarding equipment problems and issues; may provide support at night and on weekends within a rotation schedule
• Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Direct the issues to appropriate parties for resolution.
• Provide on-site, fulltime technical support at LHI's Distribution Operations Center and additional bandwidth support to the Helpdesk team with inventory maintenance, hardware and software support, workstation and peripheral equipment moves and installations, and end-user support.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS

• Associate's Degree in an IT related field (Network Specialist, Computer Support Tech or other related field) AND 6+ months of work experience in a computer technician or desktop support environment repairing/replacing computer hardware such as laptop screens, RAM, hard drives, etc. OR High School diploma AND 2+ of work experience in a computer technician or desktop support environment repairing/replacing computer hardware such as laptop screens, RAM, hard drives, etc.
• Knowledge of Windows based computer systems, technical knowledge of hardware, software and peripheral
• Mechanical aptitude and knowledge to troubleshoot physical computer issues
• Ability to provide on-call phone support at night and on weekends within a rotation schedule
• Ability to work while standing for extended periods of time, physical ability to bend, reach, twist, package and transport (shift/roll/push/pull) multi-sized packages or equipment hard-cases that range from 10 - 35lbs frequently and 50+lbs occasionally to rarely with assistance.

PREFERRED QUALIFICATIONS

• Experience with Microsoft back office products
• Previous experience with imaging software
• Experience with a ticketing system
• Strong troubleshooting skills
• National Career Readiness Certificate

SOFT SKILLS:

• Strong interpersonal and communication skills
• Excellent customer service and problem solving skills
• Ability to adhere to procedures and maintain accurate detailed record
• Must demonstrate commitment to solving user problems
• Ability to take responsibility for assigned tasks and prioritize workload in a fast paced environment

CAREERS WITH LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do YOUR LIFE'S BEST WORK.(SM)

OPTUMCARE is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision - making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity / Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.