Riverside Community Care

Love What You Do!

Critical Incident Response and Training Specialist

Make a difference every day as a Critical Incident Response and Training Specialist at Riverside Community Care!

We’re looking for a mission-driven, compassionate professional to join our dynamic team. In this impactful role, the Critical Incident Response and Training Specialist provides immediate and short-term behavioral health support in the aftermath of critical incidents in community, school, and workplace settings.

This position plays a key role in the timely delivery of response services and helps strengthen trauma-informed practices through training, consultation, and skill-building across systems of care.

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What You’ll Do:

As a valued member of our team, the Critical Incident Response and Training Specialist will:

• Respond to critical incidents and provide follow-up consultation, psychoeducation, and referrals to appropriate services
• Learn and deliver training on behavioral health topics, including trauma-informed care and suicide prevention/postvention, with content adapted to meet the needs of various audiences
• Take the lead in coordinating responses when needed, ensuring support is timely and well-organized
• Collaborate with the broader Trauma Center team to implement and enhance training programs and develop expertise in key content areas

This role involves both in-person and virtual service delivery, and may require travel throughout the region.

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Schedule: Full Time, 40 hours per week; Generally, this will be M-F 9-5 with flexibility; Some flexibility may be required to support urgent response needs or training schedules. Travel across Massachusetts is expected.

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Pay Rate Range: $65,000-$68,000 depending on experience

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Why You'll Love Working at Riverside:

Riverside Community Care is a trusted leader in behavioral health, known for its innovative programs and strong commitment to providing compassionate, high-quality services. Our staff thrive in a supportive environment where their contributions are valued, their voices are heard, and their growth is encouraged.

We provide:

• Purposeful work that positively impacts individuals, families, and communities
• Opportunities for professional growth and skill development
• A team-oriented environment with strong leadership and mentorship

Join an organization consistently recognized as a Boston Globe Top Workplace and one of Forbes’ Best-in-State Employers!

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Familiarity with PFA, trauma-informed practices, and suicide prevention
• Comfortable facilitating training to large groups and diverse audiences
• Proven ability to build rapport and work cross-culturally with individuals and groups from diverse backgrounds
• Understanding of and sensitivity to the needs of a neurodiverse population
• Valid driver’s license and access to reliable transportation; willingness to travel throughout the region for responses and training
• Technological proficiency, including comfort with virtual platforms (e.g., Zoom, Teams), online training tools, and electronic documentation systems and the ability to quickly learn new platforms used for virtual training and documentation

Required Experience

• Master’s degree in psychology, social work, counseling, or related field
• Minimum of 3 years' experience in crisis response, trauma work, or training/education

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

• Familiarity with PFA, trauma-informed practices, and suicide prevention
• Comfortable facilitating training to large groups and diverse audiences
• Proven ability to build rapport and work cross-culturally with individuals and groups from diverse backgrounds
• Understanding of and sensitivity to the needs of a neurodiverse population
• Valid driver’s license and access to reliable transportation; willingness to travel throughout the region for responses and training
• Technological proficiency, including comfort with virtual platforms (e.g., Zoom, Teams), online training tools, and electronic documentation systems and the ability to quickly learn new platforms used for virtual training and documentation